Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We stand by the quality of our website design services and guarantee our work to ensure your complete satisfaction. From the initial concept to the final product, we provide ongoing support and revisions to ensure the website meets your expectations and functions perfectly.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

How did you decide to get into your line of work?

Accepted Answer

I got into web development because I've been passionate about building websites since I was 16. With over 20 years of experience, I’ve always loved technology, design, and marketing, and these three elements come together perfectly in web development. It's an area that continues to inspire me and allows me to help businesses succeed online.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

a coffee shop owner, Tom, who had been running his café for years and also offered consulting services to help other café owners get up and running. He came to me when he decided to pivot his focus toward life coaching, and he needed to transition from relying on foot traffic at his shop to building an entirely online presence for his new venture. It was a major shift, and he felt overwhelmed by the marketing challenges.  We started from scratch and built a sleek, professional website for his life coaching services. I helped him with everything—from SEO to social media strategies, and we launched a Google Ads campaign to drive traffic. It was the whole package. The biggest change for him was learning to engage clients digitally rather than relying on his local community, but he embraced the process fully.  I’ll never forget the day Tom called me, excitedly telling me that he had just signed his first online coaching client. He said it felt like a turning point, not just for his business, but for his new direction in life.

Question 5

What do you like most about your job?

Accepted Answer

the ability to combine creativity and problem-solving into something that truly makes a difference for people and their businesses. Every project is like a new puzzle, where I get to design visually engaging websites while also ensuring they’re functional, user-friendly, and aligned with my client’s goals. I enjoy the challenge of taking a client's vision and turning it into an online experience that not only looks great but helps them grow their business.  The most rewarding part is seeing the impact of my work—whether it's helping a business increase their online presence, boost sales, or connect with new customers. Knowing that I play a role in their success is incredibly fulfilling. Plus, I get to work with technology, design, and marketing, three things I’m passionate about, every day!

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can I see your portfolio? This helps gauge the professional's style, capabilities, and experience. A diverse and strong portfolio shows they can handle a range of projects.  What is your experience with projects like mine? Ensure the professional has experience in your industry or with the specific type of website you need (e.g., eCommerce, blogs, business sites).  ow will you optimise my website for SEO and performance? SEO and site performance are key to online success. Make sure they consider this in their designs and development practices.  How do you handle revisions and feedback? Clarify how many revisions are included, how feedback is incorporated, and what their approach is if changes are needed after a project is completed.  What ongoing support do you provide after the website launch? Post-launch support is crucial for updates, bug fixes, and potential changes. Ask if they offer maintenance packages or training.  What are the total costs involved? Get a clear understanding of costs upfront. Ask about any potential additional fees or services that might not be included in the initial quote.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"How long will it take to build my website?"  The timeline can vary depending on the complexity of the project, but for a typical small-to-medium-sized business website, it usually takes around 4 to 6 weeks from start to finish. We publish in iterations, usually having your home page up within a week, - rather than waiting until its all finished so so busiensses who want to get online fast can see results sooner.  4-6 weeks includes the remaining pages, design, development, revisions, and optimisaiton and testing phases. Larger projects with custom features might take longer, but we always set clear deadlines and keep you updated throughout the process.  "How much will my website cost?" The cost depends on several factors, including the complexity of the design, number of pages, and any special features or integrations you may need, such as eCommerce or booking systems. I provide a detailed quote after discussing your specific requirements so you’ll have full transparency on the pricing. There are no hidden fees, we can include content and we offer flexible packages to suit different budgets.  "Will I be able to update my website on my own?"  Absolutely! We build websites using the most user-friendly content management system wordpress has available and it is super easy - if you can point click and type you can update your website text, images, or blog posts on your own. I also provide training after the site launch to ensure you feel comfortable making changes, and I’m always available for ongoing support if you need assistance down the line.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20+ years of experience in web design and development, which has allowed me to hone my skills in delivering high-quality websites that meet my clients’ exact needs. I pride myself on clear communication, transparency, and a commitment to delivering projects on time and within budget. I never cut corners—whether it’s ensuring the site is fully optimised for performance, SEO, and security, or making sure it reflects your brand identity perfectly.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

I offer a blend of experience, personalisation, and commitment that sets me apart. With over 20 years of experience, I bring a deep understanding of web design, development, SEO, and digital marketing to every project. I don’t just build websites—I create tailored solutions that align with your business goals, ensuring your online presence is not only visually appealing but also highly functional and designed to convert visitors into customers.  What truly differentiates me is my hands-on, customer-first approach. I take the time to understand your unique needs, offering personalised service with transparent communication every step of the way. I also offer a "done-for-you" approach, handling everything from design to SEO to ensure your website is ready to perform from day one. Plus, I provide ongoing support and won’t consider the project complete until you’re 100% satisfied.  When you work with me, you’re not just hiring a web designer—you’re gaining a partner who’s invested in your success.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, there are several key pieces of information I need to ensure I fully understand the scope of the project and your specific needs. Here’s what I typically ask for: What kind of website do you need? For example, is it an eCommerce site, a portfolio, a blog, or a business website?  How many pages do you need (e.g., Home, About, Services, Blog, Contact)? Do you have specific design preferences or examples of websites you like? If there are existing branding guidelines (e.g., colours, logos),  What features do you need? This might include eCommerce, booking systems, contact forms, membership portals, blogs, or custom integrations like payment gateways or mailing lists. Will you be providing the content (text, images, etc.), or do you need help with content creation,  Do you need SEO services, Google Ads, or social media integration now or in the future? Understanding your marketing goals helps me determine how to plan and design your website for now and the future.  Do you have a timeline or budget and are either flexible? Do you need ongoing website maintenance or support post-launch?  Do you have a domain name, hosting, or an existing website?

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide Ready-to-Use Content If you already have well-written copy, high-quality images, and other necessary content, this can significantly reduce costs. Content creation, including copywriting and photography, can add to the overall price, so having these elements ready beforehand can help keep the project within budget.  Have a Clear Vision and Plan The more specific and clear your project brief is, the fewer revisions and changes will be needed later on. Knowing your design preferences, the number of pages, and desired features before starting can streamline the process and avoid extra costs that come with adjusting the scope midway through.  Use Existing Branding Elements If you already have established branding, such as a logo, fonts, and colour schemes, it saves time and resources during the design phase. Starting from scratch with branding or redesigning existing materials can be more costly, so providing these assets upfront helps reduce design costs.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Hosting and Website Managment for 2 years instead of 1 year included with all Website Design Projects.

Question 13

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because I offer a comprehensive, end-to-end service that includes custom design, development, SEO optimisation, and ongoing support—all tailored to your specific needs. Instead of charging for each individual service, I provide transparent, all-inclusive packages with no hidden fees, which means you get everything you need for your website without unexpected costs.  Additionally, I focus on delivering high-quality, long-lasting solutions, ensuring your website performs well now and in the future, saving you money on potential redesigns or fixes later on

Question 14

How do you normally charge for your service?

Accepted Answer

I typically charge per project, which allows for clear, upfront pricing tailored to the specific scope and needs of your website. This means we agree on a total price based on factors such as the number of pages, design complexity, required features (e.g., eCommerce, custom development), and any additional services like SEO, content creation, or ongoing support.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Custom WordPress Development and eCommerce Websites, creating tailored solutions that are designed to meet the unique needs of each business. I focus on building user-friendly, responsive websites that not only look great but also function seamlessly across all devices. Additionally, I have expertise in SEO and digital marketing integration, helping businesses improve their online visibility and drive more traffic to their websites.  For service-based businesses that rely on phone or webform quotes, I specialise in building websites that streamline the quote request and customer inquiry process. This includes designing and integrating custom webforms that capture the necessary information from potential clients, making it easy for businesses to respond quickly and efficiently.  I’m also well-versed in custom development for specific business needs, such as integrating booking systems, payment gateways, or other specialised functionalities. My holistic approach ensures that your website is optimised for performance, user experience, and conversion from day one.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 20 years of experience in web design and development, I bring a wealth of knowledge and skills to every project I’ve developed expertise in a wide range of areas, including Custom WordPress Development, eCommerce solutions, SEO, and digital marketing integration. My background in both design and technical development allows me to create websites that are not only visually appealing but also highly functional and optimised for performance.

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Business contact details

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Business description

Accepted payment methods

Browse web design experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Brighter Websites