Question 1

How did you decide to get into your line of work?

Accepted Answer

I personally am very dedicated to delivering great results and also enjoy a challenge of how to improve the standard of the cleaning industry, so when I was approached by the opportunity to work in the industry I felt this is definitely an area I can work with and improve on.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a client with a very soiled carpet that needed a great result or otherwise they would lose a lot of money in bond security for a rental, this carpet was quite a challenge though with the proper procedure and products this carpet looked a treat when the job was completed.

Question 3

What do you like most about your job?

Accepted Answer

We enjoy delivering a great service beyond some of our clients expectations, most of the time we hear about bad service people and rip offs etc. it is overwhelming to see our clients totally satisfied with the service and price, we simply love what we do.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. A customer should always ask for credentials, it is always a good start to ask if the contractor is qualified and certified. 2. Always get a firm quote as there are many tradesmen rip offs, get an agreed price or explanation on charges before proceeding with a booking.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we have been in business for over 20 years, trust is the most important aspect of any service. it is vital to any business to build its clientele upon quality, trust and professionalism, these are the main reasons why our clients keep coming back.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a business built on service and experience spanning over 30 years, reliability and trust are the most important aspects in our field of business. our customers will be assured they receive the most qualified trusted service available.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

it is helpful to know are for carpet cleaning, how many rooms are to be cleaned, type of rooms eg; bedrooms, hallways or lounge rooms etc. for upholstery how many seating positions are there and type of fabric type etc. for commercial industrial carpet cleaning, how many square metres are required.

Question 8

What makes your pricing competitive?

Accepted Answer

Our Pricing has remained the same since 2001, so the customer can be assured the continuous service is far more important then a price increase. our price is medium range which may not be the cheapest or most expensive but the fairest deal for the client to receive a great job and value for money.

Question 9

How do you normally charge for your service?

Accepted Answer

We accept eftpos eg; credit cards, savings account debit cards or cash, we do not accept cheques. Bank transfers are acceptable if prior arrangements have been made.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in carpet & upholstery steam cleaning, tile & grout cleaning, water/flood extraction and  repair and dust mite and allergy remediation.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we are ITI certified in the following fields carpet cleaning, upholstery cleaning, tile and grout cleaning, water extraction and repair. Also experienced in the service of dust-mite and allergy remediation.

Bri Tec Cleaning Solutions

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