Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee your website will be built within 4 weeks (with stipulations), or we waive the first 3 months of management/hosting. | Updated 2025

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, as we hope to have seen the last of COVID-19 | Updated 2025

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Digital Practice | Updated 2025

Question 4

How did you decide to get into your line of work?

Accepted Answer

After 10 years of helping Aussie businesses grow from startups to multi-million dollar success stories, I saw a problem: small businesses weren't getting what they paid for from digital agencies. That's why I started mine - to deliver what we promise, at prices that don't break the bank. We focus on getting the fundamentals right first because when the basics are solid, growth happens naturally.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Lewis from Melbourne Bird Solutions was stuck in a job he hated when he found us through a service platform. We built his website and handled his marketing, and within just three weeks, he landed his first paying client. Fast-forward a few years - Lewis now runs his successful business and is expanding with a team. Don't take our word for it - call him yourself. He's proof of what happens when the digital foundations are done correctly.

Question 6

What do you like most about your job?

Accepted Answer

The best part of my job? I spend every day with dreamers who've backed themselves - small business owners who've put everything on the line to chase their vision. As their digital partner, we become the bridge between where they are and where they're heading. Most people might meet a few of these inspiring risk-takers in their lifetime - I get to help them succeed every single day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask any agency: 'Can I speak with two of your long-term clients?' Not just their favourite testimonial but multiple businesses they've supported for years. How they respond to this request instantly separates serious professionals from those selling false promises. Real partners have real relationships that stand the test of time.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"How much does a website cost?" Base package: $2,500 for 5 pages, $150 per additional page. Premium stock images: $100/page. Professional copywriting: $300 per 1,000 words.  "How quickly can you build my site?" Standard 5-page sites take about 4 weeks. The biggest timeline factor is content approval - when you let us handle content creation, we've delivered in as little as 2 weeks.  "Do you offer other digital services?" Absolutely. Most clients make us their complete digital partner- handling everything from social media and email marketing to technical support and growth strategies. We become your one-stop digital department.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our values are: Clarity, Humility, Empathy, Accountability, Speed

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We build what makes businesses as much money as we can, while others build to make themselves as much money as they can. Check our pricing and reviews and you'll see for yourself.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What we need from you: Content, images, ideas of what you like and dislike, and a 15-minute scoping call to tie it all together with a price and timeline.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Come prepared with your content ready – Have your text, images, and brand materials organised. This eliminates back-and-forth and reduces our copywriting/design costs.  Be decisive about what you want – Clear vision means fewer revisions. Each major change after approval extends timelines and adds costs.  Start with essentials, plan for growth – Begin with core pages that drive revenue, then expand strategically as your business grows rather than building everything at once.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We'll wave the $500 setup fee for SEO when you package a website with SEO marketing

Question 14

What makes your pricing competitive?

Accepted Answer

We do development for agencies so chances are your agency is just a middleman. We do the design, development and delivery all in house.

Question 15

How do you normally charge for your service?

Accepted Answer

80% paid upfront, 20% on completion.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can do custom web development for your website to load in 3 seconds, because we don't build from templates, we pair this with our SEO so that your website loads instantly and books appointments just as quick.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 10 years dedicated to growing Australian businesses, I bring practical expertise that gets results. My experience includes working directly with HubSpot, the world-leading marketing CRM software, giving me insider knowledge of digital systems that actually drive growth. This combination of local business understanding and advanced technical skill means I know exactly what works for Australian companies looking to scale efficiently.

Branchlead Digital

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