Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work - we keep all client information strictly confidential; we never pass any information to a third party; we only work with an Australian domain registry and hosting provider and we only ask for payment when the product is delivered.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I created my first website in 1997 and never looked back since - I still re-do my own site in every 2 years or so, but decided back than that it was too much fun not to keep creating for others. As for photography - it has been a passion with the camera being a tool for expression.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I do, but would not share - it is private. Lots of nice interchanges, stories, letting us into their private lives, friendships and doing something as friends rather than through a client relationship.

Question 4

What do you like most about your job?

Accepted Answer

Creativity, happy clients who keep coming back, and when I see the website, the banner, the sign, poster, leaflet, business card or photograph we created, I can  say: I did that!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are there any hidden or ongoing costs? (Our answer: no) Can I make changes to the design? (Our answer: as many as you like in the design phase, and even after) Do you do SEO as a separate project? (Our answer: if we do a website for you, basic SEO is included)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do a site which I can keep updated after its finished? - yes, we will make sure that the site is developed in such a way as to make it easy for you and give you lessons on how to do it; we also have clients who discovered that they did not have enough time, so we are maintaining the sites for them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We treat all our clients with courtesy and respect; we only have satisfied clients and would want to keep them that way. We are available when the client needs us and we listen.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer personalised service - we listen to you and develop our design whether for a website or a wedding invitation, to make sure that it meets your needs - we are a small company with low overheads and our working hours are flexible, even on weekends

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Why do they want a website and what do they wish to achieve? Are there graphics available (logo, etc) or will need to create one? Are the photographs, publications etc that could be incorporated? What expertise they have to maintain the site, will they have a dedicated person with sufficient time? Do they have a time frame or target date? Do they have a budget (we will NOT work up a quote to the maximum of the budget, a budget might allow us to make a judgement about whether the amount is realistic)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Do not buy a domain name and spend time and effort on creating 'free' a web site - sometimes a domain name could negatively influence ranking in search engines  2. Have a lot of high quality images of anything and everything - taken by camera, phone tablet, all OK, as long as we can have the original quality 3. Research their competition or simply have a list of websites they like

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

15% discount on the list price of any of the packages listed on the website, list prices range from $1,250 for a 'starter pack' to $3,500 starting price for a site involving e-commerce or 12 month free maintenance including updates.

Question 12

What makes your pricing competitive?

Accepted Answer

We have minimal overheads, all resources are in-house, we use the latest technology, our time can be devoted intensively to a single project (we are known to have delivered a live site from scratch in 3 days) and fundamentally, we can offer the clients better value for their money

Question 13

How do you normally charge for your service?

Accepted Answer

There are a number of stages in the process: first, the design concept stage which finishes with a proposed design and associated quote offered for client acceptance; second stage: if the client accepts the quote and is happy with the concept, I request the payment of 50% of the price and once payment is made, thisr stage:  I fully develop the site (in continuous consultation with the client; some minor changes will not affect the fixed price); final payment before the site goes 'live'.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love creating websites that reflect the personality of the person or the business, we approach every project as if it was the only one and where the client's objectives and needs are paramount. Whether it is a personal site or a site for a business or corporate entity, we prefer forming a close long term relationship with our clients.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Collectively we have qualifications in art, design, technology and photography (and in teaching and public law) and more years of experience that we care to count or mention.

Braidwood Design Studio

Business contact details

Business description

Browse photographer experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps