Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Certainly insured and let performance speak for actions not words.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Networking, word of mouse, referrals....satisfied Clients.

Question 3

What do you like most about your job?

Accepted Answer

Helping & Educating People about their rights & obligations.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your qualifications? How long has the practice been operating and how long have you been with the practice? What kind of clients do you see and what services do you provide? What other services do you provide? How do you keep track of changes in client's circumstances? Who will look after my business most of the time? What is the size of the practice? How will your practice help me develop my business? What has your growth rate been like in the past three years? Will you return my calls within a reasonable time? How long will you take to complete your work? Are you familiar with the accounting/software package I use in my business?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do you charge?  hourly rate, or Job basis, or package? When you pay a professional to undertake a service, you are not simply paying for that person’s time. You’re paying for the expertise, their professionalism, their efficiency, and the level of service that you provide. So when a bookkeeper tells you that they charge $20 / hr , and another bookkeeper tells you that they charge $60 /hr, does it really answer your question: “How much is it going to cost a client to get the bookwork completed each week, month or quarter?” If the bookkeeper charging $20/hr takes three times as long as a bookkeeper charging $60/hr, then do you really save anything in bookkeeping fees by engaging the bookkeeper who charges a lower rate? Chances are that the bookkeeper charging the higher rate is far more confident, efficient and experienced than the bookkeeper with lesser hourly fees. So what’s the difference between a bookkeeper who charges $40/hr and one that charges $50/hr?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Try me if you can. Commitment and honesty. Respect dead times specially when it has to do with decision making. Part Qualified Accountant with over 10 years of experience. Associate member CPA Australia. Tax Consultant with H&R Block Australia.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Quality & Affordability of Service is hard to match...We do this. Having extensive and diverse experience means you will get your service on time. What we assure you will get are Ideas, Time, Growth and Planning.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How is your Business structured?* Sole Trader Private Company Partnership Trust Public Company Not For Profit  What is your current bookkeeping system?* MYOB Excel Quicken Xero None  Do you require BAS services?* Yes, I require BAS services No  What is the Annual Turnover of your business?* $50k to $150k $150k to $300k $300k to $600k Over $600k  How many transactions does your business process per month? Under 200 transactions 200 - 500 transactions Over 500 transactions  Please tell us the postcode for this service request.*   Where do you require the work to be completed?* I need the work done on-site I need the work done off-site I don't mind, either on-site or off-site  Please provide further details of the job (so you can get the most accurate quotes!)  Email Address* First Name* Last Name* Phone*

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Being prepared save a lot of time, which in turn saves you money, that is by following our Monthly/yearly check list. Always ask your self Who, What, When, Where, Why & How???

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

5% Discount for Bookkeeping, Accounting and Taxation Service. 7% Discount on a Packaged Jobs.

Question 11

What makes your pricing competitive?

Accepted Answer

Quality on time services and affordable hourly rates based on Client by Client Job estimation.

Question 12

How do you normally charge for your service?

Accepted Answer

Charging could be on an hourly rate, Jobs or package depending on size, structure & how simple or complex customer needs their outcome.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tax Returns Preparation. Financial And Managerial reports assessing business viability. KPI's and Benchmark research. Bookkeeping.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

B. Commerce Accounting Professional and Associate member CPA Australia who has shown dedication within multinational industrial, Services & commercial companies; H&R Block tax Consultant, Multi tasking is my forte along with keen analytical skills and lateral thinking ability. Meticulous and work driven by nature, now studying towards CPA designation. Starting a small business isn't for the faint of heart. Think of it as a huge jigsaw puzzle that each piece needs to be put perfectly in place in order to have a successful startup. What happens if there's a few missing pieces? If those missing pieces fall into your business's accounting, your startup will be shaky.

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