Question 1

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 2

What do you like most about your job?

Accepted Answer

What we love most at Boko Digital is seeing our clients in Australia and beyond achieve tangible growth and truly thrive because of our work. There's immense satisfaction in transforming a local business's online presence, watching an e-commerce fashion brand dramatically increase sales, or helping a service clinic fill their appointment books. Witnessing that direct impact, knowing we've played a crucial role in their success, is incredibly rewarding.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the right professional, ask:  Specialization: Do you understand my industry (e.g., service, e-commerce fashion)? Portfolio/Case Studies: Can you show past relevant work? Measuring Success: How do you track and report results? Process: What's your typical workflow and communication style? Pricing: What are all costs, and how do you charge? Support: What post-project support is available?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

At Boko Digital, customers frequently ask about our services, which encompass digital marketing (Google Ads, SEO, social media, content, email) and web development (website design, e-commerce, UX/UI, maintenance). We explain our project approach, starting with a free consultation and audit, leading to tailored strategy, execution, and continuous optimization for growth. When asked about platforms, we highlight our expertise in WordPress, Shopify, Wix, and Squarespace. While pricing varies by project scope, we offer flexible packages and encourage a consultation for a custom quote. We clarify that digital marketing results, like those from paid ads, can appear in weeks, while SEO takes several months, and yes, we provide ongoing website support and maintenance plans. You can easily reach us via phone, email, or by booking a meeting online.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We don't just offer services; we deliver measurable results through data-driven strategies. Our team comprises seasoned professionals who stay ahead of industry trends, ensuring your business benefits from the latest and most effective digital solutions. We're committed to clear communication at every stage, providing regular updates and detailed reports so you always know where your investment is going and the impact it's making.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer holistic digital transformation, not just services. This means integrating marketing and web development with Digital Transformation Acceleration, helping you streamline operations with AI for sustained growth. We're a strategic partner, not just a vendor, crafting bespoke solutions after deeply understanding your business goals. Our focus is on data-driven results and transparency, providing clear ROI and ongoing optimization. Finally, our agile and adaptable solutions keep you ahead in the ever-evolving digital landscape. We're committed to your complete, long-term success.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Business & Goals: What you do, who your target audience is, and what specific outcomes you aim to achieve (e.g., more leads, sales, brand awareness). Service Requirements: Which specific services you're interested in (e.g., Google Ads, SEO, website design), desired functionalities (for web), and any existing digital assets. Current Digital Presence: Your existing website (if any), social media activity, and past digital marketing efforts. Budget & Timeline: Your approximate budget range and desired timeframe for project completion or campaign launch.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearly Define Your Goals & Scope: Precise objectives and essential features prevent costly revisions and scope creep. Prepare All Assets: Have your content (text, images, videos), branding, and relevant data organized and ready for efficient integration. Prioritize & Consider Phased Rollouts: Start with an MVP or focus on high-impact channels first, expanding later as budget and needs evolve.

Question 9

What makes your pricing competitive?

Accepted Answer

Strategic Efficiency: We deeply understand your goals upfront, allowing us to create targeted strategies that maximize your ROI and minimize wasted effort. Right-Sized Solutions: You only pay for what you truly need. We offer flexible packages and custom quotes tailored to your exact requirements, ensuring no unnecessary costs. Local Insight, Global Standards: Our understanding of the local Caloocan market, combined with adherence to global best practices and the latest tech like AI, lets us deliver high-impact results without the hefty overheads of larger agencies.

Question 10

How do you normally charge for your service?

Accepted Answer

Project-Based Fixed Fees For defined projects like website design and development, we use a fixed fee. Once we understand your full scope, you get a clear, upfront cost, ensuring budget predictability.  Monthly Retainers For ongoing services like digital marketing (SEO, Ads, Social Media) and Digital Transformation Acceleration, we use monthly retainers. This covers continuous optimization and consistent effort to meet your long-term goals.  We also offer custom or hybrid models for unique needs. Ultimately, our aim is transparent, value-driven pricing tailored to your specific requirements, which we detail after a free consultation.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Boko Digital, we specialize in helping service-based businesses (like cosmetics, laser clinics, and massage centers) and e-commerce fashion brands thrive.  For service businesses, we focus on driving lead generation, appointments, and building trust through local SEO, targeted social ads, and seamless online booking. We understand the need to showcase transformations and professionalism.  For e-commerce fashion, our expertise lies in brand storytelling, visual merchandising, and boosting online sales conversions. We excel at engaging Meta ads, creating smooth e-commerce sites, and using email funnels to drive purchases.  In both areas, we tailor our strategies to their unique customer journeys and sales cycles for maximum impact.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Boko Digital, we're the right choice due to our extensive experience with service-based businesses and e-commerce fashion brands, backed by specialized skills in all facets of digital marketing and web development.  Our expertise is formally recognized through key industry certifications, including:  Klaviyo Partner Google Ads Certified Meta Ads Certified

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