Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have travel insurance. We always suggest clients insure their possessions as well. We offer a professional service and we guarantee our work against breakages.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to work for myself, and work outside, travelling around, and meeting lots of people. I wanted to connect with others and be of service to them. I love what I do, and get great pride and satisfaction from a job well-done.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I moved a lady from a storage unit into her new apartment. The items included a piano and a motorbike, and many boxes. She was very stressed and worried, as she had waited a long time for her settlement. When we finished she was very grateful and thanked us lots, saying that we had made it so easy for her!

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of seeing people happily moved into their new homes.  The challenge of getting the job done right.  Making sure that the customer does not have to stress about the move, knowing we will do it all for them, properly!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your hourly rate? How many staff would you need for my job? How large is your truck and how many cubic metres will it take? Do I need to rpovide my own insurance?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What happens when it rains? Answer: we cover your furniture with plastic. Should I water my pot plants before the move? Answer: No, it makes them very heavy and they leak all over your furniture in the truck. When do I empty and turn off my fridge? Answer: The very last minute, as the fridge will be the last item on and first item off.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Blue Ribbon Removals has been providing a professional removals service for 12 years. We have a well-earned reputation as offering a reliable and high quality service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Blue Ribbon Removals offers a professional service, with personalised care for each individual customer. We pride ourselves on punctuality, appearance and dedication to the job. We offer a superior experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms in the house, and how many people. What is the access, stairs, driveway etc.  Are there any special items that need extra care. Do you have a moving date, and is there a settlement time.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pack up as much yourselves as you can.  2. Use proper removalists boxes, as they are much sturdier and of a standard size. 3. Tell us in advance about access: how many stairs are there? Is it a steep site, or a third floor unit? 4. Let us know if you have valuable items that need special care.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Discount of 20% for households and businesses that are energy-neutral. If you can show me that you are an energy-neutral household or business, I will be happy to support your efforts. Green power is our children's future.

Question 12

What makes your pricing competitive?

Accepted Answer

We regularly receive feedback from our clients and, as we frequently do written quotes, are able to monitor acceptable price changes. We are often told that our prices compare well with other removals companies.

Question 13

How do you normally charge for your service?

Accepted Answer

Blue Ribbon Removals accepts cash and eftpos transactions. We can provide written quotes, tax invoices and receipts to all our valued clients. For a large job, especially when booked several months in advance, we ask for a 10% deposit, via eftpos.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in large domestic moves, and are able to offer experienced staff to make it easy for families to move to their new homes. We also specialise in antiques, and valuable and delicate items.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our company has been in business for 12 years, operating in Sydney and with regular trips to Queensland and Victoria. We are a very experienced and professional organisation, with a strong focus on quality.

Blue Ribbon Removals

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