Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full Public Liability Insurance for our staff at any event we cater at.  I can guarantee that you will be happy with what we offer or we will discuss and alter charges.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I didn't decide - my customers did!  But I love it.  The creativity, the satisfaction and the pleasure of seeing people delight when they eat my food.  Very very rewarding.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are hundreds but recently I catered for a 50th birthday bash and we were included in all the festivities.  We felt like part of the crowd rather than the staff in the kitchen.  We loved that event and it made us feel very special.

Question 4

What do you like most about your job?

Accepted Answer

The flexibility, the different locations and people that we meet but most satisfaction is gained from hearing people constantly praise us for the great food and great service

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will you deliver?  Will you provide enough food?  Do you charge per portion or per selection?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can we accommodate special dietary requirements?  Yes - just tell us about the Vegan the Gluten Free or Lactose intolerant and we will cater specifically for that person(s).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

7 years of experience and a no nonsense attitude to my work.  I will not rip anyone off for an event or function.  We offer good value, good portions and a big smile.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer great value for money and generous portions.  You can always trust a well rounded cook!   Extensive range of products from platters to 4 course sit down full service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Style of the event, location of the event and approximately how many people.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Know what style of food you would like, know approximately how many people we are catering for and if there are any food allergies to consider.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free delivery within 100klm radius and great smiling service.  Platters of Finger Food for all events especially for Christmas Celebrations are on special til 22 December 2013

Question 12

What makes your pricing competitive?

Accepted Answer

Local small business with low overheads makes our pricing competitive.  Also offering great value for money sets us apart from our competitors.  We offer generous portions of good food.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge either by per person or by per platter.  After quotation a contract is issued stating all the customer requirements and then a deposit is taken.  7 days prior to the event we finalise numbers and invoice accordingly.  Direct deposit or by credit card or we even take cash!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in catering in challenging locations.  In paddocks, shearing sheds, in the middle of nowhere with no power and no facilities.  We have a catering trailer with generator, sink and mobile water supply as well as all our catering equipment.  We can bring food anywhere!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been delighting guests at Black Wattle Retreat with my cooking for over 9 years.  The catering business developed as a result of guests asking me to cater for a special occasion for them.  I have learned from recipes, first hand cooking with some great chefs and listening to what people actually want.

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