Birti Classic Wedding Cars

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Reviews (1)

• Emily R

  Oneflare review

  28 Feb 2022

  Booked transport for our wedding 12 months out and paid a 50% deposit. Our wedding was impacted by Covid. Explored with them if we could transfer the deposit to another service (at the same day & time, or for any other date) which they declined as they want to leave the vehicles free for another wedding. They also refused to refund the deposit as they didn’t have another booking. During this correspondence I was informed (weeks out from the wedding date) that our booking would have been impacted by covid restrictions. We’d originally booked 2 vehicles for 4 passengers each, however upon exploring a potential transfer they advised they only have capacity for 2 passengers per vehicle. There was no acknowledgement on their part for the fact that they were unable to fulfil the original booking and had given us no notice. The customer service and lack of flexibility we received was disappointing. Please be careful when booking.
  Birti Classic Wedding Cars

  replied

  08 Mar 2022

  It’s a shame when when people do this we are known for our service This client agreed to our terms and conditions when booking but even after her quote she changed the pickups and made sure that she used us as a shuttle service She decided to cancel her wedding a few weeks out giving us no chance to rebook the date being Easter so there is no COVID I9 problem at this stage, If we could Re book we would always go back to the client Having already turned clients away for the date we would be losing out as a business Not a reasonable request