Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes - I'm fully insured (including Public Liability and Worker's Compensation).  All work I do is fully guaranteed for materials & workmanship, and all equipment I supply to my customers is also covered by a full manufacturer's warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I grew up around the pool industry, so that started me off. So many customers then wanted other outdoor tasks completed - cleaning, repairs, stain removal, etc - so I started including them in the services I provided. The handyman services I offer evolved from that; folks wanting odd-jobs done while I was there. I've had a lot of experience in building maintenance for domestic, commercial, and industrial properties over the years.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many - they mostly involve customers who don't know where to start with a big job, and they don't believe I can get it done. The looks on their faces when their green pool turns clear, or their staining is removed, or their backyard becomes usable again are always priceless.

Question 4

What do you like most about your job?

Accepted Answer

I meet a wide range of people and I enjoy completing a wide range of tasks. I also enjoy being outdoors as much as possible (although thunderstorms aren't much fun).

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How experienced are you? Have you encountered this issue before? Do you have access to a wide range of suppliers and experts to help solve my particular issue? If you can't do a job, will you admit it? Or will you fumble through it, learning as you go?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What a question! I've been asked so many different questions over the years that it's hard to narrow them down.  One main point is that I'll generally be the one who asks questions about exactly what the customer needs; this allows me to clearly understand what's required.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've learned over many years that reputation is key. I can't afford to damage my reputation by being irresponsible, unreliable, or untrustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I’ve been an accredited pool & spa technician since 1995, working in the pool & spa industry since that time. Over these decades I’ve also gained a strong knowledge of how to take care of most outdoor cleaning & maintenance tasks.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type and extent of work required. This allows me to ensure I can have everything with me that I need and I can allocate all the time your task requires.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Know what it is that you want done, and please don't try to "play down" the work required. 2) If possible, send photos. This will help me quote accurately. 3) Please make sure the area is clear for me to work, or tell me if I need to move things out of the way so I can accurately quote. If I suddenly need to start doing extra works this can add to the time taken.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Speak with me about your specific requirements and I'll be happy to work with you for a great price for excellent service.

Question 12

What makes your pricing competitive?

Accepted Answer

I know what I'm doing, I have the tools, equipment and chemicals required to do the job, and I've become very efficient over the years. You're not paying me for mistakes or learning.

Question 13

How do you normally charge for your service?

Accepted Answer

As each customer has different requirements I always speak with them to get solid information of exactly what they require. I also don't mind giving obligation free quotes for most jobs. Custom & package deals are common for me.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I started as a Pool & Spa Technician, and this has grown to include those jobs around the yard that most people don't have time, equipment, knowledge, or desire to do. I particularly enjoy whole-property cleanups to get premises ready for sale or lease.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 years of hands-on experience including industry training. I've taken great pains to maintain relationships with key suppliers to keep up to date with changes. I'm often consulted by major equipment suppliers and other technicians in the industry to solve problems they need help with.

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