Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes BCR8IVE MEDIA has public liability and products liability which is vital. The team guarantees their design work and website design upon completion (in the event of a client changing any design we will void this guarantee and quote the client to restore the design to its original format)

Question 2

How did you decide to get into your line of work?

Accepted Answer

After completing our formal studies we found a gap in the market for offering a service to new businesses and people that wanted more than just a design. Our experience seemed a perfect fit for this industry with detailed understanding of business operations.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We met a customer who had been given so much advice about their branding that they ended up with a design that was completely unrelated to who they were and what they stood for. We worked with them to create a new branding package including logo, stationery, website and social media.

Question 4

What do you like most about your job?

Accepted Answer

The team LOVES being creative. Every week we get to help new people either starting their business or in established businesses that want that creative edge. Designing is our life!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you customise your designs or are they straight from design template stores? 2. How long will it take to complete my project? 3. Do I get the completed project in all versions so you won't charge me later eg: PDF, JPEG format.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Can you get the image off the internet page I found? A: We can use your internet research but unless it is a high resolution image that is available for commercial use we can't use it. 2. How long will it take? A:Depending on the project it varies 48 hours (logos) to a month (website design).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

No job is too big or too small and we treat every customer with the same respect we would ask for. Our clients are based all over the world and love our attention to detail and efficient service. In todays digital world anyone can design on their computer but their is a science behind what we do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

BCR8IVE MEDIA is a design studio with our head office located in the stunning Southern Highlands offering our awesome clients logo design, branding, print designs, websites and social media management.   No job is too big or too small and we treat every customer with the same respect we would ask fo

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote to our customers all we ask the following first 1. What they are wanting? (eg - just a logo or complete brand package, website etc) 2. Where is it going to be used (web, print or other mediums) 3. What is their budget (this was we can tailor a design to suit)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The team provides customers with a questionnaire. Like any project we want to make sure we are on the 'same page' as our clients. When they complete this easy questionnaire it helps us to build a profile and provide suitable designs. Less drafts saves the clients money as we nail it straight away.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

25% OFF BRANDING SALE Logo - $375 (normally $500) Website design up to 5 pages - $1125 (normally $1500 Payment plans available. Prices exclude GST (does not include domain hosting)

Question 12

What makes your pricing competitive?

Accepted Answer

The team at BCR8IVE MEDIA has the brilliant reputation with our clients that we may not be the cheapest but our service is impeccable. Designing is something that you can not skimp on and we offer a quality design process with a efficient delivery time to ensure you can get on with your business.

Question 13

How do you normally charge for your service?

Accepted Answer

BCR8IVE MEDIA will always provide a free quotation for any requested service. We charge per project (job requested) which is all outlined in the original quotation. Any other work or additional service required is quoted separately so that the customer is aware before committing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Logo design Branding design and development Website design Social Media design and management Small business start up packages Business plans Marketing plans Strategic Direction

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at BCR8IVE MEDIA has the skills and qualifications that enables us to do the required job with a great mix of input from creative people.  Bachelor of Arts (Graphic Design/Marketing) Diploma of Marketing Diploma of Music Industry (tech prod and design) Diploma of Social Media

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