Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured Australian Company, not sole trader, with a 'No Fix, No Fee' policy backed by a Free Diagnostic service so you know exactly what you are going to pay.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Larissa Gregory a mother of 3 who saw a need for a female touch when it came to computer repairs. When dealing with sensitive, personal data Larissa is the professional you require. With assistance from her Husband and Head Technician Aaron we offer a guarantee when dealing with your sensitive, private data.

Question 3

What do you like most about your job?

Accepted Answer

We have been in the computer industry for over 15 years and still enjoy working on the latest computers and older computers.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Alpacas Computers is owned by Larissa Gregory a mother of 3 who saw a need for a female touch when it came to computer repairs. When dealing with sensitive, personal data Larissa is the professional you require. With assistance from her Husband and Head Technician Aaron we offer a guarantee when dealing with your sensitive, private data.  1) All data is to be backed up before repairs and stored on secure, protected servers. 2) All data is to remain private, secure and unreadable. 3) All data is to be securely erased from server 3 months after the repair is completed. 4) All data to remain private, un-accessed and un-seen from staff and customers. 5) All data is the sole ownership of the customer.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We are a family owned and ran business specializing in small to medium business and home user computer and laptop repairs. We emphasize our professionalism with our motto Professional. Prompt. Reliable the three most important things to look for when booking any I.T job.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Larissa and Aaron pride themselves on their hard work and the products they offer and recommend to their customers, friends and family. With a strong tie to the community Alpacas Computers hopes to encourage local growth and community involvement with on-going charitable donations for local fund raising campaigns. Whether you require a virus removal, windows re-install, data recovery or anything I.T related make sure you give Larissa or Aaron at Alpacas Computers a call. With the added advantage of Pick-up and Drop off services you don't have to worry about what cable goes where when unplugging your system.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Write down all access passwords. 2. Ring your ISP to gain username and passwords for network set-up. 3. Have a list of questions you wish to gain answers for.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Just mention OneFlare when booking in your device or devices for repair and receive 10% off the recommended retail price.

Question 9

What makes your pricing competitive?

Accepted Answer

We may not be the cheapest or the most expensive but we guarantee our work with a No Fix No Charge policy and a great Free Diagnostics service so you know exactly how much you will be paying.

Question 10

How do you normally charge for your service?

Accepted Answer

$120/ Hour or $60/ 30 minutes. These are our in-home repair rates. We also offer an pick up and deliver service where all your repairs.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Virus Removal: We guarantee our work and make sure any virus' we remove do not re-infect Data Recovery: Professional service using only the latest technology, we can get almost all data back from hard drives, memory cards, usb drives and mobile phones.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 13 years in the industry from repairing computers on a commercial level, to helping the elderly learn computers, to repairing computers for customer in their home.

Alpacas Computers

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