Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At Austral Cleaning Services, we take pride in delivering reliable, professional cleaning you can trust. As a fully insured business, we offer you peace of mind knowing your property is in safe hands. Our team is committed to maintaining the highest standards of cleanliness and customer care.  Your satisfaction is our priority—if you ever have concerns or are not completely happy with our service, we’ll respond promptly and ensure any issues are resolved without delay.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

COVID-19 Policy: We do not require clients to disclose their vaccination status. Our priority is to provide a safe, respectful, and comfortable cleaning experience for all clients, regardless of their vaccination status. Our team follows strict hygiene and safety protocols to ensure everyone's well-being.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Austral Cleaning Services, the safety and well-being of our clients and staff remain our top priority. We have implemented the following COVID-19 safety measures to ensure a clean, safe, and stress-free experience:  Regular Sanitisation: All cleaning tools and equipment are thoroughly sanitised before and after each job.  Protective Gear: Our cleaners wear masks and gloves at all times while on-site.  Social Distancing: We adhere to social distancing guidelines during all client interactions.  Health Monitoring: Our staff undergo regular health checks to ensure they are symptom-free and fit for work.  Contactless Service: Where possible, we offer contactless entry, service, and payment options.  We take these precautions seriously to ensure your peace of mind. If you have any specific requests or concerns, please let us know — we’re happy to accommodate your needs.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Our journey into the cleaning industry was driven by a passion for creating healthier, more comfortable living and working environments. We recognised a growing demand for reliable, professional, and eco-conscious cleaning services within our communities.  With a strong commitment to quality service and environmental responsibility, we set out to make regular cleaning more accessible and stress-free for both homes and businesses. Every clean we complete is a step toward a fresher, more welcoming space — and a cleaner, greener future for all.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Absolutely! One of our regular commercial clients is a busy office that relies on us to keep their workspace clean and professional every week. Our team consistently provides thorough cleaning of offices, meeting rooms, kitchens, and common areas, helping maintain a healthy and productive environment.  Their staff often tell us how much they appreciate arriving to a spotless workplace, which allows them to focus fully on their work. It’s rewarding to be a trusted partner in their day-to-day operations, providing consistent, reliable cleaning that supports their business success.

Question 6

What do you like most about your job?

Accepted Answer

What we love most about our work at Austral Cleaning Services is the opportunity to make a positive difference for businesses and their work environments. Every day, we help our clients maintain clean, healthy, and welcoming spaces that support productivity and employee well-being. Whether it’s regular office cleaning, sanitising common areas, or specialised maintenance, seeing the impact of our reliable and professional service is incredibly rewarding. Our commitment to consistency, quality, and eco-friendly practices drives us and makes this work truly fulfilling.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you fully licensed and insured? This ensures the company is qualified and provides peace of mind.  Can you provide references or client testimonials? Hearing from current or past clients helps gauge service quality.  What experience do you have with commercial/domestic regular cleaning? Relevant experience ensures your specific needs are understood.  What is your pricing structure? Knowing costs upfront helps avoid unexpected fees.  What is your typical cleaning schedule and availability? Understanding timing helps with planning and consistency.  Do you offer any satisfaction guarantees or service warranties? This ensures you’re protected if issues arise.  How do you handle complaints or concerns? Knowing their approach to problem-solving is important.  Are there any additional services or fees not included in the quote? Clarifying the scope prevents surprises.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much will regular cleaning cost?  Our pricing depends on the size and type of your property, as well as the frequency and scope of cleaning required. We offer competitive rates and provide a free, no-obligation quote based on your specific needs. Contact us, and we’ll happily provide an accurate estimate.  2. How quickly can you start regular cleaning services?  We understand the importance of prompt service. Depending on availability, we can usually begin your regular cleaning schedule within a few days. Reach out to us, and we’ll work with you to set up a convenient time.  3. Do you use eco-friendly cleaning products?  Yes, we prioritise environmentally responsible cleaning by using eco-friendly, non-toxic products and sustainable cleaning methods that are safe for your home or workplace.  4. What types of cleaning do you offer?  We provide a wide range of services including regular office cleaning, domestic home cleaning, deep cleans, kitchen and bathroom sanitisation, and specialised commercial cleaning. Let us know your needs, and we’ll tailor a service plan for you.  5. Are you insured, and do you guarantee your work?  Yes, we are fully insured for your peace of mind. We guarantee all our work is completed to the highest standards. If you’re ever not satisfied, we’ll promptly address and resolve any concerns.  6. Do you offer flexible payment options?  Yes, we offer flexible and contactless payment methods including bank transfers, credit cards, and direct debits to make the process easy for you.  7. Can you handle large commercial cleaning contracts?  Absolutely! We have the experience and resources to manage large-scale commercial cleaning projects efficiently, from offices and retail spaces to warehouses and more.  8. What COVID-19 safety measures do you follow?  We take COVID-19 safety seriously by regularly sanitising our equipment, using protective gear, following social distancing protocols, conducting staff health checks, and offering contactless services wherever possible. Your safety is our priority.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Austral Cleaning Services, we pride ourselves on professionalism and a commitment to excellence. Here are a few reasons why you can trust us with your regular cleaning needs:  Experience: With years of experience in the cleaning industry, we have refined our skills to deliver exceptional results every time.  Insured and Guaranteed: We are fully insured for your peace of mind, and we guarantee our work meets the highest standards.  Customer Satisfaction: We’re dedicated to ensuring every client is happy with our service, always going the extra mile to exceed expectations.  Eco-Friendly Practices: We prioritise environmentally responsible cleaning by using eco-friendly products and sustainable methods.  Professional Team: Our cleaners are highly trained, courteous, and efficient, ensuring a smooth and hassle-free cleaning experience.  Choosing Austral Cleaning Services means selecting a reliable, professional, and trustworthy partner who puts your needs first.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

At Austral Cleaning Services, we stand out because:  Experience and Expertise: Years of trusted cleaning service.  Fully Insured and Guaranteed: Your peace of mind is our priority.  Customer Satisfaction: Always putting your needs first.  Eco-Friendly: Committed to sustainable and safe cleaning practices.  Professional Team: Skilled, courteous, and reliable cleaners.  Competitive Pricing: Quality service at great value.  Choose us for dependable, professional, and environmentally conscious regular cleaning solutions.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote for regular cleaning services, we typically need to know the following details:  Type of Property: Whether it’s a commercial office, retail space, or domestic home.  Size of the Area: Approximate square footage or number of rooms to be cleaned.  Cleaning Requirements: Specific tasks needed, such as general cleaning, deep cleaning, carpet cleaning, or sanitisation.  Frequency: How often you require cleaning — daily, weekly, fortnightly, or monthly.  Accessibility: Any special access instructions or potential challenges.  Preferred Schedule: Your ideal days and times for cleaning services.  Providing this information helps us deliver an accurate, tailored quote that meets your unique cleaning needs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Sure! Here are three tips to help you save money before we begin your regular cleaning service:  Declutter and Organize: Before our team arrives, tidy up and remove any unnecessary items or clutter. A well-organized space means faster, more efficient cleaning, which can reduce service time and cost.  Consolidate Areas: If you have multiple areas needing cleaning, prioritize or group them together. Focusing on key spaces or combining tasks can help keep costs down.  Prepare Access: Make sure all areas to be cleaned are easily accessible. Clearing pathways and removing obstacles helps our team work efficiently, potentially lowering labor time and costs.  By following these tips, you can help us provide a smoother, more cost-effective cleaning experience tailored to your needs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Austral Cleaning Services, we value our customers and are excited to offer exclusive deals for Oneflare users:  Refer a Friend: Refer a friend, and both you and your friend will receive a 5% discount on your next cleaning service.  Free Quote and Assessment: Receive a free, no-obligation quote and personalised assessment of your cleaning needs.  Contact us today to take advantage of these special offers and experience our professional, reliable cleaning services!

Question 14

What makes your pricing competitive?

Accepted Answer

Our competitive pricing is based on several key factors:  Efficiency: Our experienced team and streamlined processes allow us to complete cleaning tasks quickly and effectively, saving you time and money.  Transparent Pricing: We provide clear, upfront quotes with no hidden fees, so you always know what to expect.  Flexible Packages: We offer discounts for regular, ongoing cleaning contracts, helping you get the best value.  Eco-Friendly Practices: Using sustainable cleaning products and methods helps reduce costs, and we pass those savings on to you.  Customer Loyalty: We reward repeat clients and referrals with special discounts to make our services even more affordable.  By focusing on efficiency, transparency, and sustainability, we deliver competitive pricing without compromising on quality.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically price our regular cleaning services based on the size and specific requirements of your property. Here’s a breakdown:  Property Size: Pricing depends on the area to be cleaned, such as the number of rooms or total square footage.  Type of Cleaning: Different cleaning tasks (e.g., general cleaning, deep cleaning, carpet cleaning) may have varied rates based on complexity and time required.  Additional Factors: Accessibility, special requests, and frequency of cleaning can also influence the price.  We offer a free, no-obligation assessment to understand your needs and provide an accurate, transparent quote tailored to you.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Do you specialise in any particular area of cleaning?  At Austral Cleaning Services, we specialise in key areas that set us apart:  Eco-Friendly Cleaning: We prioritise sustainable and non-toxic cleaning methods to protect your health and the environment.  Specialised Commercial Cleaning: From office spaces to retail environments, we deliver thorough and reliable cleaning tailored to business needs.  Comprehensive Domestic Cleaning: We offer a wide range of services for homes, including general cleaning, deep cleans, and specialised tasks like carpet and upholstery cleaning.  Focusing on these areas enables us to provide high-quality, tailored cleaning solutions that meet the unique needs of our clients.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Austral Cleaning Services, our team brings extensive experience and expertise to every cleaning job. Here’s why we’re the right choice for your cleaning needs:  Years of Experience: We have been providing professional cleaning services for many years, continually refining our skills and knowledge.  Qualified Professionals: Our cleaners are fully trained and certified in a variety of cleaning techniques, including specialised commercial and domestic cleaning.  Eco-Friendly Practices: We prioritise environmentally responsible cleaning by using sustainable products and methods that protect your health and the planet.  Customer-Centric Approach: Customer satisfaction is at the heart of everything we do, reflected in our many positive reviews and long-term client relationships.  Ongoing Training: We keep up-to-date with the latest industry standards and best practices through continuous training and professional development.  Our combination of experience, qualifications, and dedication ensures you receive the highest quality cleaning service every time.

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Accepted payment methods

Browse office cleaning experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

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