Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At Austral Rubbish Removals, we take pride in providing reliable and professional services. Yes, we are an insured business, ensuring that you have peace of mind when you choose us. Additionally, we guarantee that all our work is completed to the highest standards. Our team is dedicated to ensuring customer satisfaction, and we strive to deliver outstanding results for every job. If you have any concerns or are not completely satisfied with our work, we are always ready to address and resolve any issues promptly.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We are committed to providing a safe and comfortable experience for all our clients, regardless of their vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Austral Rubbish Removals, we are committed to ensuring the safety and well-being of our customers and staff. Here are the COVID-19 measures we have in place:  Regular Sanitization: All our equipment and vehicles are thoroughly cleaned and sanitized regularly.  Protective Gear: Our team members wear masks and gloves while performing any service.  Social Distancing: We maintain social distancing guidelines during all interactions.  Health Monitoring: We conduct regular health checks for our team members to ensure they are symptom-free.  Contactless Service: Whenever possible, we offer contactless pickup and payment options.  We take these measures seriously to provide a safe and comfortable experience for all our clients. If you have any specific concerns or requests, please let us know, and we'll do our best to accommodate them.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Our journey into the rubbish removal industry stemmed from a desire to create a cleaner, more sustainable environment. We noticed a growing need for reliable, professional, and eco-friendly waste disposal services in the community. With a passion for environmental conservation and a commitment to excellent service, we decided to step in and fill that gap. Our goal is to make rubbish removal easy and stress-free for our clients while contributing positively to the environment. Each job we undertake is a step towards a cleaner and greener future!

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Absolutely! One of my favorite customer stories involves a family who was moving out of their long-time home. They had accumulated a lot of items over the years, and the task of clearing out everything felt overwhelming to them.  When we arrived, we could see they were quite stressed. We reassured them that we would take care of everything. Our team quickly got to work, sorting and removing all the unwanted items efficiently. The family was visibly relieved as the clutter began to disappear.  By the end of the job, their home was completely clear, and they were able to focus on the excitement of moving into their new place. They were so grateful for our help that they even wrote us a heartfelt thank-you note, expressing how much our service meant to them during such a stressful time.  It's moments like these that remind us why we do what we do—making a positive impact on people's lives and helping them during significant transitions. It was incredibly rewarding to see the difference we made for that family.

Question 6

What do you like most about your job?

Accepted Answer

What we love most about our job at Austral Rubbish Removals is the ability to make a positive impact on the community and the environment. Every day, we get to help our clients declutter their spaces and manage waste responsibly. It's incredibly rewarding to see the difference we make, whether it's assisting a family with a big move, clearing out construction debris, or helping with green waste disposal. Our dedication to providing professional and reliable services, combined with our commitment to environmental sustainability, is what drives us and makes this work so fulfilling.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring the right rubbish removal service, it's important to ask the following questions:  Are you licensed and insured? This ensures the service is qualified and protected.  Can you provide references or reviews? Hearing from past clients can give insight into their work quality.  What is your experience with this type of rubbish removal? Ensuring relevant experience is crucial.  What is your pricing structure? Understanding costs upfront helps avoid surprises.  What is your timeline for completing the removal? Knowing the timeframe helps with planning.  Do you offer any guarantees or warranties? This ensures you're protected if something goes wrong.  What is your process for handling issues or disputes? Understanding their problem-solving approach is important.  Are there any additional costs or services not included in the quote? This clarifies the scope of work and avoids hidden fees.  By asking these questions, you can make a more informed decision and find the right rubbish removal service for your needs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much will it cost to remove my rubbish?  Our pricing depends on the volume and type of rubbish you need to be removed. We offer competitive rates and provide a free, no-obligation quote after assessing your specific needs. Just give us a call, and we'll be happy to provide you with an accurate estimate.  2. How quickly can you remove my rubbish?  We understand the importance of timely rubbish removal. In most cases, we can offer same-day or next-day service, depending on availability. Contact us, and we'll do our best to schedule a convenient time for you.  3. Do you recycle the rubbish you collect?  Yes, we are committed to environmentally responsible waste disposal. We recycle as much of the rubbish we collect as possible, ensuring that items are properly sorted and sent to the appropriate recycling facilities.  4. What types of rubbish do you remove?  We handle a wide range of rubbish removal, including household junk, construction debris, green waste, office clearance, furniture removal, and specialized services like asbestos removal. If you have specific items, just let us know, and we'll take care of them.  5. Are you insured and do you guarantee your work?  Yes, we are an insured business, ensuring that you have peace of mind when you choose us. We also guarantee that all our work is completed to the highest standards. If you're not completely satisfied, we are always ready to address and resolve any issues promptly.  6. Do you offer contactless payment options?  Yes, we offer contactless payment options for your convenience. You can choose from various payment methods, including cash and bank transfer payments.  7. Can you handle large-scale rubbish removal projects?  Absolutely! We have the resources and expertise to handle large-scale rubbish removal projects. Whether it's a big move, a renovation, or a commercial cleanup, we're equipped to manage it efficiently.  8. What COVID-19 measures do you have in place?  We take COVID-19 safety seriously. Our measures include regular sanitization of equipment and vehicles, protective gear for our team, social distancing guidelines, health monitoring, and contactless service options. Your safety and comfort are our top priorities.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Austral Rubbish Removals, we pride ourselves on our professionalism and commitment to excellence. Here are a few reasons why you can trust us with your rubbish removal needs:  Experience: With years of experience in the industry, we have honed our skills and expertise to provide top-notch service.  Insured and Guaranteed: We are fully insured, giving you peace of mind. Additionally, we guarantee our work, ensuring it's completed to the highest standards.  Customer Satisfaction: Our dedication to customer satisfaction is unwavering. We always go the extra mile to ensure our clients are happy with our service.  Eco-Friendly Practices: We are committed to environmentally responsible waste disposal, ensuring that as much rubbish as possible is recycled and disposed of properly.  Professional Team: Our team is highly trained, courteous, and efficient, ensuring that your rubbish removal experience is hassle-free and smooth.  Choosing Austral Rubbish Removals means opting for a reliable, professional, and trustworthy service that puts your needs first.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

At Austral Rubbish Removals, we stand out because:  Experience and Expertise: Years in the industry.  Insured and Guaranteed Work: Peace of mind for our clients.  Customer Satisfaction: Our top priority.  Eco-Friendly: Commitment to responsible waste disposal.  Professional Team: Trained and courteous staff.  Competitive Pricing: Great value without compromising quality.  Choose us for reliable, professional, and environmentally conscious rubbish removal services.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote for rubbish removal services, we typically need to know the following details:  1. **Type of Rubbish**: Understanding what kind of waste needs to be removed (household junk, construction debris, green waste, etc.).  2. **Volume of Rubbish**: An estimate of the amount or volume of waste to be removed.  3. **Location**: The address or location where the rubbish needs to be collected.  4. **Accessibility**: Any potential challenges in accessing the rubbish (e.g., stairs, narrow pathways, etc.).  5. **Specific Requirements**: Any special instructions or requirements for the removal process.  6. **Preferred Timeframe**: When you would like the rubbish to be removed.  Having this information helps us provide an accurate and competitive quote tailored to your needs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Sure! Here are three tips to help customers save money before we start the rubbish removal work:  Sort and Organize: Before our team arrives, sort through your items and separate what needs to be removed. Organize the rubbish into categories such as recyclables, donation items, and waste. This can help reduce the volume and potentially lower the cost.  Consolidate Loads: If you have multiple small loads of rubbish, try to consolidate them into one larger load. This can be more cost-effective than having multiple small pickups, as it reduces the number of trips we need to make.  Do Some Prep Work: If possible, move the rubbish to a more accessible location. Placing items near the curb or in a central spot can save time and labor, which might result in a lower overall cost.  By following these tips, you can help streamline the rubbish removal process and potentially save money in the process.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Austral Rubbish Removals, we value our customers and are pleased to offer exclusive deals for Oneflare users:  Refer a Friend: Refer a friend and both you and your friend will receive a 5% discount on your next service.  Free Quote and Assessment: Get a free, no-obligation quote and assessment of your rubbish removal needs.  Contact us today to take advantage of these special offers and experience our top-notch rubbish removal services!

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to several key factors:  Efficiency: Our streamlined processes and experienced team ensure that we complete jobs quickly and efficiently, saving both time and money.  Transparent Pricing: We offer clear and upfront pricing with no hidden fees, so you know exactly what you're paying for.  Volume Discounts: We provide discounts for larger volumes of rubbish, ensuring you get the best value for your money.  Eco-Friendly Practices: By recycling and responsibly disposing of waste, we reduce disposal costs, which allows us to pass the savings on to our customers.  Customer Loyalty: We offer special deals and discounts for repeat customers and referrals, making our services even more affordable.  By focusing on efficiency, transparency, and environmentally responsible practices, we are able to offer competitive pricing without compromising on quality.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge for our rubbish removal services based on the volume and type of waste. Here's a breakdown:  Volume-Based Pricing: Charges are determined by the amount of rubbish to be removed, measured in cubic meters.  Type of Waste: Different types of waste (e.g., household junk, construction debris, green waste) may have different rates due to disposal costs.  Additional Factors: Accessibility, location, and any special requirements might also affect the pricing.  We provide a free, no-obligation quote after assessing your specific needs to give you an accurate and transparent estimate.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Is there a particular aspect of your trade or industry that you specialise in? At Austral Rubbish Removals, we specialize in a few key areas that set us apart:  Eco-Friendly Waste Disposal: We are committed to environmentally responsible practices, ensuring that as much waste as possible is recycled and disposed of properly.  Asbestos Removal: We offer specialized asbestos removal services, adhering to strict safety regulations to protect our clients and the environment.  Comprehensive Rubbish Removal: Whether it's household junk, construction debris, green waste, or office clearance, we handle a wide range of rubbish removal tasks with expertise and efficiency.  Our focus on these specialized areas allows us to provide top-quality service and meet the unique needs of our clients effectively.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Austral Rubbish Removals, our team is equipped with extensive experience and expertise in the rubbish removal industry. Here are some key points that make us the right choice for the job:  Years of Experience: We have been providing rubbish removal services for several years, gaining valuable knowledge and honing our skills in the process.  Qualified Professionals: Our team members are trained and certified in various aspects of rubbish removal, including safe handling of hazardous materials like asbestos.  Eco-Friendly Practices: We are well-versed in environmentally responsible waste disposal practices, ensuring that as much waste as possible is recycled and disposed of properly.  Customer-Centric Approach: We prioritize customer satisfaction and have a track record of positive reviews and testimonials from our clients.  Ongoing Training: We stay updated with the latest industry standards and best practices through continuous training and development.  Our combination of experience, skills, qualifications, and dedication to excellent service makes us the right team for your rubbish removal needs.

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