Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Aussie Tree Solutions is fully insured to $20,000,000 and our staff are covered by WorkCover Queensland. Aussie Tree Solutions guarantees all our works.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you fully insured? Are your staff qualified to do the job they have been hired to do?   How skilled and knowledgeable are your staff?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you fully insured ? Yes we are. How long before the work can be completed ? As soon as possible. Are your staff qualified? Yes, all our staff are qualified and our tree team leaders have a number of years experience.  Some of our staff have been with us for over 10 years.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Aussie Tree Solutions are fully insured, have qualified, experienced staff, local area knowledge and we pride ourselves on giving our customers the best possible service.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need your full name, the property address, and a contact phone number. A short description of the job to be quoted is also helpful, however not necessary, as you will be able to discuss all your needs with the Arborist when he comes to do your quote.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Aussie Tree Solutions offer competitive prices on all our jobs to ensure our customers are getting the best value for money.  Our friendly, knowledgeable Arborists will offer you advice and solutions for saving money, whilst getting the best results within your budget.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do not offer any specials as we strive to keep our prices competitive for all our customers.  The majority of our work comes from existing customers that have been using our services for many years.

Question 8

What makes your pricing competitive?

Accepted Answer

Our qualified Arborists have many years experience in the industry and are up-to-date on the latest techniques.  Our experience and knowledge means we are able to offer our customers competitive pricing options.  We offer our customers sound advice and solutions for obtaining the best results within your budget.

Question 9

How do you normally charge for your service?

Accepted Answer

One of our friendly, qualified Arborists will come out to your property and discuss your requirements.  We can offer you different options depending on your budget.  For example, you may choose to get the most urgent works done immediately, and follow up with the remaining items when your budget allows.  We do not charge an hourly rate, rather we tailor your quote to your individual needs to get you the best value for money. We offer obligation-free, written quotes which clearly outline what you have discussed with the Arborist.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Aussie Tree Solutions specialise in all areas of tree works including tree felling, tree removals, pruning, stump grinding, and storm works.  No job too big or too small.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Aussie Tree Solutions are capable of performing all types of tree works, from small pruning jobs to large tree removals and storm works. Our tree crews have the experience, knowledge and qualifications to ensure we provide you with the satisfaction and performance you require.  Our staff are updated regularly in the latest techniques, and we adhere to the Australian Standards 'Pruning of Amenity Trees'.

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