Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an Insured Business. Our quote includes general insurance of up to50000 to cover the replacement of your goods in the event of accident, flood, fire etc. loading unloading. Additional cover is the responsibility of the customer through their insurance company. If you have any more q

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked as a removalist and got an offer on my first truck from the owner as well some work to start off. We used to do auction deliveries as well as deliveries out of the shop. So I hard a good start to start my own business and I took it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Nothing specific but we like to take the stress out of moving day for you if we can – have a laugh with you because your moving day can be hard work for the owner. We will try to make your day as easy as we can. By having a smile on our faces we hope you can be more at ease

Question 4

What do you like most about your job?

Accepted Answer

Helping others out the best way we can, that is, doing what people want done is the best thing we can do. It is hard at best of time to move so seeing the faces on happy customers at the end of the move especially when they see how quickly we can do the job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Some of the common problems we hear from people are that they have been over charged for hidden costs. Some of these are Depot charges, heavy lifting fee's, GST.   Truck size is another common problem where the client has either forgotton to add items or the removalist has not factored the size of s

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What if everything doesn’t fit in one load? Basically we will do a second load if that’s what the customer wants done – no trouble. Will we pull a bed apart and put it back together at other end or not. Yes we will disassemble/reassemble any furniture that is too large to transport efficiently.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a very robus booking system for all of our moves this makes us very reliable on the day or your move and makes sure we never overbook. We also allow extra time for each job and have extra staff to help if needed. All staff are fully trained and capable to do the job at hand, we constantly as

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide mattress protector covers & bubble wrap for all fragile items saving you from damages!!  ü We wrap all fridge’s and couches on our moves  ü We treat every move as if they were our own belongings so you know you will get a smooth professional move.  ü No more to pay, no surprises!! –   AUSPRO Removals Guarantee's the best price every time. We also take great pride in our work to make sure your move with us is the best ever!. All of our removalists are young, fit and enjoy what they do!. When you move with AUSPRO Removals you get a first class service at the Lowest possible price that's our Guarantee!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basic things we like to know are How Many Bedrooms, pick up and drop off points, access at both points and the date the move is intended for.   Inventory lists are great for a more precise quote but we are happy to talk to clients about what needs to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The Obvious one would be to help our staff on the day even if its just bringing small items out to the truck this will help speed things up.   Having things already broken down i.e beds, tables, Kids toys etc will help save time and money as well.  The third thing we would suggest is making sure all loose items are packaged in boxes (pots and pans, dvd players, ornaments etc.) or taped together (brooms, rakes garden tools etc.) as a removalist packing a truck is easier and take less time when these things are pack properly.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

WE  OFFER 10 PERCENT  DISCOUNT ON CLEANING SERVICES  SPECIAL DISCOUNT ON PACKAGING SERVICES BIG DISCOUNT  CLEANING  AND PACKAGING  SERVICES NO MORE EXTRA

Question 12

What makes your pricing competitive?

Accepted Answer

There is no depot to depot charges  No hidden charges  charges includes with GST No fuel  NO MORE EXTRA Simply put...We Guarantee the Best Prices In Brisbane!. When you Book a move with AUSPRO Removals you pay a fair price and get a quality service. If you find a better written quote we Guarantee to match or better that quote.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge  hourly inc GST with no extra hidden charges or charges for fuel levees /etc !! For larger moves we can do an in house inspection and provide a flat rate for the entire job.We not charge from depot to depot within 52 km from kingston depot

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of furniture removal. Our main focus is customer satisfaction which means being fast, friendly, capable and well prepared for each move.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

WE BEEN IN THIS INDUSTRY FROM 9 YEARS  WORKING WITH PROFESSIONAL PEOPLE  EXPERIENCE AND SKILL STAFF ' KNOW WELL ABOUT PACKAGING AND MOVING KNOWLEDGE

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