Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business. We guarantee our work. We will not attempt or accept bookings that are un-realistic, or have un-realistic expectations/deadlines.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have been completing similar types of work since 2008 but under larger brand names, a decision was made in 2018 to venture out and pursue our own business' growth and to be our own boss'.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were happy to move John's items from his old residence to his new residence with ease, John was so happy with the service he decided to share a beverage or 2.

Question 4

What do you like most about your job?

Accepted Answer

We like providing a service which meets and exceeds our customers needs and expectations. If we haven't reached that level with a customer we aim to learn and grow from that experience to make sure we achieve it in the future.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you able to transport items from point A to point B in the Sydney Metro Region? Are you able to transport items from point A to point B in the Out of Sydney Metro Region?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What are your maximum capabilities. Our Vans internal dimensions are as follows. Length 2.8m Width 1.7m Height 1.6m Maximum payload weight: 1300kg

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have mountains of experience working directly and in-directly with customers, we will provide honest responses to ensure the customer is satisfied, that may include not completing the job requested if we do not think we can achieve the desired result.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We endeavour to exceed our customers expectations with genuine care and personal priority services. 100% Australian Owned and Operated Live Personalised Services - Live; email/ phone POD's, tracking Over 10 years hands on experience within the International Freight and Logistics Industry

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know: Pickup address date and time. Delivery Address date and time. Approximate Dimensions and weight Any other relevant information or contact information in order to deliver items in a timely manner.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Economy/Flex Service - you get the best possible price but you also have to be flexible with a pickup and delivery time. Express Service - Make sure you provide all necessary details to avoid any delays. Extensive delays which is no fault of ours may incur waiting time charges

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At this point in time no there are no special offers, perhaps in the future we will offer some captivating deals.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer Express and Economy pricing levels, what makes us competitive is being a small business with lower overheads than traditional couriers, we can offer more personalised services at a realistic price to the consumer.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge customers directly with an invoice by email but also have the capability to receive payments via PAYPASS/PAYWAVE via portable Commonwealth Bank EFT device.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Express Road transport, we communicate effectively directly to the customer to ensure no detail is missed, we also are happy to assist with non-express road transport bookings (flexible/economy bookings).

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are efficient, well equipped for the job scenario, and can communicate effectively to get the job completed correctly and to the satisfaction of the customer.

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