Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Standard warranty applies to products supplied by us, and we ensure our work for your protection.

Question 2

What do you like most about your job?

Accepted Answer

Being Family oriented, we enjoy providing the best possible service outcome for your family. We take pride in our delivery of service, and will "go that extra mile" to ensure our customers are completely satisfied with our repair work.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask "Why is my computer so slow?". To put it simply, Computer software can create temp files on your computer which can slow access to the hard drive. If your system is infected with Malware, or a Virus your computer will be working over-time doing tasks that you do not authorise.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are 'Old School'. We believe in the Quality of Service, and Customer Satisfaction.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is vital that we know the brand and model of the equipment, and a description of the fault. This will ensure we have the correct parts and tools on board to enable us to effect repairs.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

It is important that we know the Brand and Model of the equipment. The fault description helps us to identify possible causes, so the more accurate your description, the easier it is for us to determine the possible causes. Ease of access saves time for us, and money for you. If the equipment is difficult to access, clear a path prior to our arrival.

Question 7

What makes your pricing competitive?

Accepted Answer

We are a family owned business, so our overheads are low. We offer greater value for your hard earned dollars, and we offer discounts to Seniors and Pensioners.

Question 8

How do you normally charge for your service?

Accepted Answer

Payment may be made via Paypal, or Credit Card. We can issue an invoice for our works, and a issue receipt for your payment.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Computer Repair Services Network administration. Set up new computers, or upgrade software. Advanced Certificate in Electronics, to ensure we understand your needs, and can perform our tasks efficiently.

Amalgamated Consulting Services

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