Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and offer 12 month warranty on our installations and all products come with various supplier warranties

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Regular store cleaning & masks if feeling unwell.

Question 4

How did you decide to get into your line of work?

Accepted Answer

The owner, Andrew, started out in a carpet laying apprenticeship as a teenager, then went on to run his own subcontracting business carpet laying. He became injured so moved over to work in Sales in a carpet store, then decided he could provide a better service for customers owning his own business, so we opened ALS Flooring Solutions.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Our favourite customer stories are when our customers are happy and love their new flooring! We love positive feedback and often receive it! Customer satisfaction is extremely important to us and we always enjoy hearing from happy customers.

Question 6

What do you like most about your job?

Accepted Answer

Working with customers to give them the flooring they want and using our technical knowledge to make that attainable. We love the transformation of the space and seeing our customers happy!

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

If there is a warranty on the work provided. If there is a warranty on the products installed. If its a large or difficult job, ask if they are confident with the work and done a job like this before. Always trust your gut, if something doesn't feel quite right then don't go ahead. Always get at least 3 quotes.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20+ years of experience in the industry. We pride ourselves on our service and honesty, and always aim to provide the best solution for our customers needs.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

We aim to provide a professional and friendly service with fair prices on all our products. Happy customers are extremely important to us, and we will be there every step of the way from quote to job finish to answer any questions and solve any issues that may arise to ensure you will love your new floors!

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It's usually good for us to see the area first to professionally measure and view the area to check any issues with the existing flooring and to be able to quote accordingly. We can also answer any questions that arise at the time of measuring and discuss any requirements.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you feel confident enough, you can pull up and remove the existing carpet & underlay or any other existing flooring. Remove any furniture in the area.

Question 12

What makes your pricing competitive?

Accepted Answer

We always try to keep our pricing fair and as low as possible.

Question 13

How do you normally charge for your service?

Accepted Answer

Our quotations will include all charges written on our quote. Everything needed to complete the job is charged on one quotation.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in carpet, vinyl flooring and hybrid flooring.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Owner operator Andrew has a cert III in floor covering and finishing and has worked in the flooring industry for more than 20 years. All of our installers are fully qualified with their relevant certificates.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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