Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have a National Police Clearance and a current Public Liability Insurance Policy. My work practices are in line with my safety and environment management plan. I back my work with a 100% money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I moved from the country to the city 24 years ago, I wanted to run my own business where I could provide a service and help people. I love doing what I do and have met many loyal customers over the years.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I went to clean the carpets of a new customer. They didn't realise I also cleaned tiles and grout until they saw the signage on my van. They told me they were thinking of getting the grout replaced, but I suggested they let me clean the tiles and grout. They were amazed when the grout was restored to its original colour, therefore no longer needing to replace it.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new people and passing on any information and tips about cleaning that I have learnt over the years. Satisfied customers make my job enjoyable and worthwhile.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you pre vacuum my carpet and what guarantees will you give me. Before how much does it cost! Their Vacuum needs to be a upright!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: What do I need to do before you arrive? A: The areas you are going to get cleaned need to be less cluttered. When possible, I move beds and lounge chairs. Any things that can be easily removed from cleaning areas is a help. Q: How long do carpets take to dry? A: Depending on method between 1 and 3 hours. Q: What method of cleaning do you use? A: This depends on the requirements of the job - type of carpet, how soiled the carpet is, etc. I will recommend the best suited cleaning method when I see your carpets.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been a carpet and tile cleaner for over 24 years and I offer a 100% money back guarantee on my services. Most of my work comes from repeat customers and referrals.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have over 24 years in the Carpet Cleaning industry and have kept up to date with the latest cleaning methods. I am reliable, getting to the job on time and providing my service with a 100% money back guarantee. I belong to the Carpet Cleaning Association of WA, networking with other carpet cleaners to overcome any problems that may arise on the job. I pride myself on providing the best possible cleaning service to my customers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Information I need is your Suburb, the areas you want cleaned, condition of floor and you main concerns. (e.g I live in Warwick, have 3 medium-sized bedrooms in good condition but dog has made a mess.)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Vacuum your carpets regularly. 2. Do not treat spills with detergent - saturate with water and blot using a light coloured towel. 3. To save time on the job, remove all small ornaments and breakables from furniture that needs to be moved. e.g. things that are on top of a coffee table.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to offer you a quality job, and therefore value for money. Most of my business currently comes from referrals, so I pride myself on being a friendly operator with integrity who you can trust.

Question 12

What makes your pricing competitive?

Accepted Answer

My prices are mid range. I offer a very good service I am on time to our agreed time all carpets are pre vacuumed before any cleaning method and I offer a 100% money back on my service.

Question 13

How do you normally charge for your service?

Accepted Answer

After discussing your cleaning requirements over the phone, I am usually able to give you an idea of the maximum price you will pay. I accept cash, cheques or payment by direct deposit to my bank account. I do not have credit card facilities.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Because of the years I have spent in the carpet cleaning industry, I have a wide range of knowledge about cleaning different carpets and stain removal.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 24 years experience in the carpet cleaning industry and am a member of the Carpet Cleaning Association of WA. I have completed Certificate 3 in Carpet Cleaning and OHS, and am Green Stamp accredited (chemical and waste water management).

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