Question 1

How did you decide to get into your line of work?

Accepted Answer

My previous experience in pet stores, dog walking and pet minding I decided to go into grooming and haven't looked back!

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

When I get clients with dogs that have had a terrible experience or suffer from anxiety and have been to groomer to groomer and never found the right one. Then they come to me and the feedback I get that the dog has never looked so good or happy after a groom.

Question 3

What do you like most about your job?

Accepted Answer

I've been an animal lover my whole life, from working in pet stores to dog walking, pet minding and then running a mobile grooming business I just can't get enough of spending time with dogs!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much experience do you have? What methods do you use and how knowledgeable are you? Will the dog be restrained or caged whilst in your care?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am extremely professional and treat my clients with the upmost respect, in turn I treat the dogs with kindness and compassion and only use gentle methods. No restraints!

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

No cages or restraints used. No long waits for bookings. Appointments available on Saturdays and Sundays. Only quality and gentle shampoos used.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know the breed of the dog, the size and weight and the condition of the coat. Matted dogs will incur an additional fee.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First time clients can receive a $5 discount when they mention One Flare. On going, all pensioner clients will receive a $5 discount.

Question 9

What makes your pricing competitive?

Accepted Answer

Due to being a home based salon I do not have the usual overheads from a retail space therefore I can charge approximately $20 less compared to other groomers.

Question 10

How do you normally charge for your service?

Accepted Answer

From $20 for a bath with nails trimmed and ears cleaned to a full groom starting at $50 for a bath, haircut, ears cleaned and nails trimmed.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Grooming since 2005. Was owner and operator of successful mobile grooming business in Sydney. Animal attending and animal care and husbandry Tafe qualifications. Pet store Manager experience.

Alana's Dog Grooming

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