Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we will guarantee our work, although we can only guarantee parts for as long as the manufacture.

Question 2

What do you like most about your job?

Accepted Answer

I like the one on one with the customer and take pride in knowing there happy with the work I've done. I can make sure customers get what they want and just the overall personal experience. I never found this working for some one as someone else would let myself down or the boss would over charge or ignore there needs.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a strong work ethic and take pride in my appearance and where my company has grown too. I would not take the chance to damage this.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We at AIRiSUS are prompt and efficient, we work with the client and are flexible with the clients needs. We respect the clients property and are well mannered. I Peter Gerisch the owner has one on one with the client, so you always know who you get and have over ten years experience. We also provide fair pricing which is realistic along with thorough servicing or repairs. We would appreciate any business whether its small or large, thankyou for your time.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If an installation whether its a brand new install, or replacing an old one. What type a hi wall split or ducted unit. Location of unit to be or existing. Whether its for one room or whole house. If they can read a model number of the existing unit or room size etc

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Depending on the work if a installation call us up we can supply the unit, install and commission. We are flexible so the client can buy and we install, the customer can install and we can commission. If a service call we can give some DIY advice over the phone, which might even save us coming out and the customer getting charged.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At present there is none but if you can wait till March there will be some specials coming soon.

Question 8

What makes your pricing competitive?

Accepted Answer

We find that our pricing is fair and realistic, and are usually never beaten at the rates we charged. Customers that have used us have all been happy at the pricing explaining that other companies are too dear in comparison.

Question 9

How do you normally charge for your service?

Accepted Answer

We usually charge a $40.00 service call fee and $60.00 an hour, and find that we usually do not go over the hour totalling a one of fee of $100.00. If we have to return with parts only parts and labour are charged.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We try to specialise in all aspects of the trade, unfortunately due to so many manufactures its hard to know each ones ins and outs, however we find ourselves quite knowledgeable.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I the owner have my trade certificate and certificate of profficiency, as well as a diploma in engineering. I have my refrigeration handling license as well as my business licenses. And have also got a appliance test and tag license.

Airisus

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