Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes i have a public liability insurance cover with a product indemnity clause included in it and guarantee my work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

originally i was in retail selling tiles & went out quoting for my boss on tiling works to the general public.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes actually,Last year we carried out some tiling work for a very nice couple and formed a nice friendship since.

Question 4

What do you like most about your job?

Accepted Answer

It is very reassuring to see a customer happy with the finished product and that they will refer you on.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can i see some previous work.(photo's) Compare prices with other trades ,Be sure that you are comparing eggs with eggs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Cost of the job.I will email quote. Time length to complete.Give estimation. how many M2. I will let you know.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Adrian's tiling service has been providing tiling services for approximately 20 years. Have built complete reliability and trust with clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

(Without Prejudice) I run an honest & reliable tiling business.A good majority of my business is generated  from referrals previous customers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Name.Address.Telephone.The rooms the work needs to be done.Weather on a concrete slab or a timber floor.Is it floors or walls.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your research on the type of tiles. Make sure your tiles are good quality.  Preferably choose tiles maintenance free.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If Tiles in the shop are not on special or on a sale. I will try to negotiate a better deal .Conditions apply

Question 12

What makes your pricing competitive?

Accepted Answer

This is the average going rate in the melbourne metropolitan outer eastern suburbs.This is also a fair price to charge for a good days work.

Question 13

How do you normally charge for your service?

Accepted Answer

Wall tiling (Example only) No fancy patterns,No Glass or Aluminium,Kitchen average area approximately 3.0 to 4.0M2 approximate cost $450.00 to $500.00 including gst. Price is subject to change.CPI or Material cost.This is a typical cost for Labour & Glue only.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

No not in particular all aspects of tiling practices and procedures are important to the end result. (Following Australian Standards).

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have approximately 20 years experience floor & wall tiling covering all aspects of tiling from Mosaics to Marble. Domestic & Commercial, Builders,Architects,Project managers,& the public alike.Currently studying for Cert 111 in Wall & Floor Tiling CPC31311 & Construction Waterproofing CPC31411.

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