Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Not currently insured, but all work is completed to a high professional standard with guaranteed accuracy, confidentiality, and timely delivery. For ongoing work or if required by a client, I am willing to obtain appropriate insurance.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

NO

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

I follow common-sense health and safety practices, including good hygiene, clean workspaces, and rescheduling if I’m unwell. I respect client preferences and adjust to any specific requirements they may have.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always had a natural pull toward helping people and supporting my community. Over time I realised I’m genuinely built for organisation, problem-solving, and all the admin work most people avoid. I thrive in fast, detailed environments and actually enjoy creating order out of chaos, especially with digital systems and computer-based tasks. This line of work lets me use those strengths to make people’s lives easier.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Most of my favourite client moments sit behind confidentiality, but one thing that always stands out is the relief people feel when their workload finally makes sense again.

Question 6

What do you like most about your job?

Accepted Answer

I love taking messy, overwhelming tasks off people’s plates and turning them into something clear and manageable. Organisation, systems, and problem-solving come naturally to me, and there’s something genuinely satisfying about seeing clients feel lighter and less stressed because everything finally runs smoothly. It’s work that actually makes a difference.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask about experience, turnaround times, communication style, confidentiality, and what tools or systems the person works with. It’s also important to ask how they handle corrections or unexpected issues.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How quickly can you get this done? I’m upfront about realistic timeframes and I don’t overpromise. If I say it’ll be done, it will be.  Can you work remotely or onsite? Both. I’m flexible depending on the job and the client’s needs.  Can you handle sensitive information? Yes. I’ve worked across legal, government, and community sectors, confidentiality is non-negotiable. Even in my personal life.  Are you comfortable learning new systems? Absolutely. I pick things up fast and actually enjoy it.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I don’t disappear, I don’t make excuses, and I don’t cut corners. If something needs doing, it gets done properly and on time. I communicate openly, protect client privacy, and take pride in leaving things better than I found them. Integrity is an important trait to me.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Anyone can type or organise files, not everyone can handle pressure, navigate messy situations, keep things confidential, and make a client feel supported at the same time. I’m practical, adaptable, easy to work with, and I take ownership of the results I deliver.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to understand the scope of the task: what needs doing, how much there is, the systems involved, deadlines, and whether the work is remote or onsite. The clearer the information, the more accurate and fair the quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide clear instructions and all relevant files upfront This avoids back-and-forth and keeps the job efficient.  Have documents, logins, or reference material ready The more organised the starting point, the less time I need to spend sorting it out.  Be specific about your goals or deadlines When I know exactly what you need, I can focus on the essentials and keep costs down.

Question 13

What makes your pricing competitive?

Accepted Answer

I charge fairly for the work I do, without unnecessary add-ons or inflated fees. Clients pay for skill, efficiency, and reliability. My ability to work quickly and accurately often means tasks cost less overall compared to slower providers.

Question 14

How do you normally charge for your service?

Accepted Answer

Most work is charged hourly, especially ongoing admin support. For clear, well-defined tasks, I can offer fixed rate quotes. I’m flexible depending on the project and what works best for the client.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. I specialise in document organisation, digital systems, research, case-file preparation, and admin support for legal, community, and government-related work. I’m also highly efficient with file management, email organisation, and setting up streamlined processes for overwhelmed clients.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I’ve worked across RTO administration, legal studies, community and government case work, customer service, and detailed case-file prep, but honestly, half my skillset comes from real life. I’m organised, efficient, fast with digital systems, and I’ve dealt with enough difficult people and chaotic situations to stay calm under pressure and get things done without the drama.

Pearce, Cara Lee

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