Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes i am insured through QBE Insurance. and have $5000000.00 public liability. I fully guarantee all my work. In nearly 40 years of business i have only made one claim

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a teacher by trade but that wasnt for me. Have done factory and warehouse work so enjoy the freedom this business provides

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many jobs i do for rental properties as part of exit clean ,the customers comment that the carpets are a lot cleaner than when they moved in.

Question 4

What do you like most about your job?

Accepted Answer

The freedom of not being tied to an office or factory, meeting new people every day,and being appreciated for the work i do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they experienced ? How long have they been in business ? Do they guarantee their work ? Are they insured ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long does does work take ? A. Depending on whats involved between 1 and 3 hours Q. How long does it take to dry ? A. Different fibers have different drying times.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You dont survive in this business for nearly 40 years if you dont provide excellent service at affordable prices. I make a point of arriving at job at the arranged time or giving plenty of notice if there is a hold up.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have nearly 40 years in the industry providing top quality service at affordable prices. I treat my customers the way i like to be treated.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The number of rooms or seats to be cleaned. The type of fiber or material of carpets/ upholstery. The type stains involved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please make sure areas to be cleaned are clear of small items such as toys,cloths/shoes,magazine racks etc. This helps me have a clear go at carpets. I can move furniture as required

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All quotes include deep steam cleaning / pre treatment of stains and free deodorizing as required . Book early for work to be done before xmas

Question 12

What makes your pricing competitive?

Accepted Answer

I quote per room rather than by per square meter and price includes treatment for stain removal. This gives you a fairly accurate idea of what final price will be.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge from $20.00 per room depending on size but have i minimum charge of $70.00 which will cover the cost of the first 2 rooms. I charge from $20.00 per seating for upholstery

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mainly carpets and upholstery. End of lease carpet cleaning or getting properties ready for sale is a large part of work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With nearly 40 years experience there would be very few situations that i havent come across. I give my customers honest advice and no obligation free quotes.

Adelaide Discount Carpet Cleaners

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