Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes, we are insured and provide warranty for 1 year

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

no

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

If the Client prefers, We use hand sanitiser before and after jobs, wear masks if requested, and maintain safe distance on site.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always loved working with my hands and solving problems, so locksmithing felt like the perfect fit.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A client locked out with a baby inside—relieved and in tears after I got in within minutes. That’s why I do this.

Question 6

What do you like most about your job?

Accepted Answer

Helping people when they’re stressed or stuck, and making them feel safe again.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you charge call-out fees? Can you quote upfront? What's your ETA?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Are you available now?” – Yes, we’re on call 24/7. “How much does it cost?” – I can quote accurately with a photo or address. “Do you do smart locks?” – Yes, we specialise in them.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We show up on time, communicate clearly, and always aim to leave our customers feeling looked after.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We're fast, honest, and upfront. No hidden fees, no waiting around.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of lock, door material, location, and whether the lock is broken, lost or just needs changing.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Send clear photos of the door/lock.  Describe the issue upfront.  Be available when the locksmith arrives—no waiting time.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free call-out for local jobs in Glenelg

Question 14

What makes your pricing competitive?

Accepted Answer

We don’t charge hidden fees, offer package rates, and keep it fair for the work done.

Question 15

How do you normally charge for your service?

Accepted Answer

Flat rate for standard jobs; custom quote for more complex installs or after-hours emergencies.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes—smart lock installations and urgent lockouts are our specialty.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Years of hands-on locksmith experience, specialised training in smart locks, and full licensing and insurance.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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