Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Whilst we don't have formal insurance, we do guarantee that we will not start a project or go to print, unless you have given written approval to do so - for every single project.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our team loves everything design. Graphic, Fashion, Art.... We are inspired by our client's needs, by nature, by colour and we love being organised - this was a natural transition for us to offer graphic design and associated marketing communication services supported by project management.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Here is a testimonial from one of our customers: JODI DE CORRADO, MANAGER, JOLI NATURAL SKINCARE If I could go back in time, and knew then what I know now, I would have invested in branding right from the start. Since my new brand was released to the market, it has set my business apart giving me renewed confidence, with clients complimenting the logo and marketing collateral. I highly recommend IDEAPRO due to their excellent service, sublime designs and being considerably better than other designers and printers I have used in the past.”

Question 4

What do you like most about your job?

Accepted Answer

Starting with our client's challenge or goal, coming up with an original idea, developing it together with our client, delivering a quality product and then the best part is when our product influences results.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When searching for a designer - you should view their portfolio and see if their style suits your brand and is a good fit. Ask how many rounds of amendments are included and how long the project will take.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

a) How many rounds of amends are included in your graphic design and copywriting? We allow 3 rounds of changes for every project and this is included in our quote.  b) How does it all work to get a design idea organised for a marketing project? It's quite simple really. You send us your idea with your logo and any images, we come back with some questions to clarify. We go off and write the text for you, or if you don't need text written and/or will supply it yourself, we go straight into designing a concept for you (for logo development we offer 2 or 3 concepts), we go back and forth through proofing until you are happy! Then we set up your project for print and manage it all the way up to delivery.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our clients trust us with their brands every single day - to interpret them, to influence and communicate to their clients on their behalf. This is a huge responsibility and a privilege. We don't take it for granted, and because of this we follow through on our commitments.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

If you appreciate personalised service, thorough follow through from start to finish and a passionate design team with a quality product, then you will love working with us, and we will love working with you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

An idea of what you would like to include in the design, whether you need us to write the text for you (or if you will supply) , the quantity of prints, your preferred paper stock and your business details.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To get the best possible design and minimise the number of changes needed along the way, it's a good idea to have all your text and images ready to go. If you need help with writing the text, just ask us!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all OneFlare customers, you will receive $20 OFF your first order with us. Simply quote OneFlare$20OFF at the time of requesting your quote. Valid for all orders over $250.

Question 12

What makes your pricing competitive?

Accepted Answer

As we don't have fancy offices we can keep our overheads low. Plus working with our trade only printers who give us competitive pricing, means we can then pass those savings on to our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

As each job is so different and customised, we don't have set pricing - but we will give you the most competitive rate for your project and throw in 3 rounds of amendments for every single project.   For new clients, we require payment upfront for all projects under $1000, or 50% deposit for projects over $1000 with balance due prior to delivery. Over time, as we do regular work together, we can consider extended terms for you. Rest assured, we are small and nimble and provide a great service. You won't be disappointed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in graphic design, branding, offset and digital printing and copywriting. Our strength to tie all these together is our project management, ensuring that your experience with us is seamless.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has marketing and design qualifications and over 15 years combined working experience in marketing, design, print and copywriting. We have confidence we are the right team for your next project.

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Are you an insured business and do you guarantee your work?

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