Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for public and product liability and also have WorkCover insurance for all our staff. We guarantee that when you deal with GEC you will not need another cleaning service. We want you to be satisfied the first time and every time we attend your premises that's our guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been in the cleaning industry my whole life and it is what I know best and what I am best at. People that call GEC always ask for me the Director to be on site as I will always try my hardest to make the client happy and provide them with the service they want and need.

Question 3

What do you like most about your job?

Accepted Answer

Customer satisfaction. The amazing feedback we get from our clientele which confirms their satisfaction and happiness with the service we provided them. Also, receiving calls from new customers that have been referred to us from a client.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask how long the job will take and get an idea of costs involved, ask about insurances and police/working with children checks. Customers should also let the service provider know if they have the cleaning supplies and to inform of any allergies to chemicals to the residents.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long will my house take to clean? A. On our first attendance and depending on what the customer requires your house can take anywhere from 2-4 or even 6-8 hours to clean. This is offcourse dependent on a number of factors mostly the condition of the home, size and your requirements.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a very honest family run business. I see to my clients personally and have references from past and current jobs that will show this. We attend the job on time and leave on time. Our staff have police and working with children checks and are a trained and experienced team.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

When you deal with GEC FACILITIES you are dealing directly with the owner or a family member. We are an honest company who take pride in our work. We do the job right the first time and take no short cuts. Our staff are trained in all facets of cleaning and will endeavour to satisfy your requests.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Providing us with as much information about the job is most important and also the maximum hours you want the cleaner to spend in your premises. We will always endeavour to allocate the right time for the work required so providing us with a maximum is a great way to avoid any hiccups later.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save yourself some cash; - remove all clutter/items on surfaces that require dusting/wiping, vacuum/moping; - customers that want an ongoing service to purchase the cleaning products and keep them on hand for the cleaner; - provide a checklist of what you require on the cleaners arrival.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

GEC FACILITIES will offer all it's steam cleaning customers one free stain treatment and deodorisation of your property. We will also steam clean your small entry rug for free (subject to size).

Question 11

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is knowing that when you deal with GEC you will not require another cleaning service after a cleaner has already been around. We provide what is required for the job and work hard to get the job completed. We don't waste time and our prices are fair.

Question 12

How do you normally charge for your service?

Accepted Answer

We generally charge at an hourly rate. However in some circumstances we will charge a flat rate. This is all dependent on the service required by the customer.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialists in all areas of cleaning and are very experienced in the commercial and residential arena. We take much pride in not only our cleaning service but also our carpet steam cleaning, high pressure washing, window cleaning and all other job related requirements.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 40 years experience in the cleaning arena. I have been cleaning homes, schools, offices and warehouses both commercial and residential. I see to my staff personally and they are trained by me. Don't waste your time getting a good deal call GEC and get a good clean the first time.

GEC FACILITIES Pty Ltd

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