Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, absolutely. Account Pigeon is a fully insured practice carrying comprehensive Professional Indemnity Insurance for your peace of mind.  Regarding our work: As a registered Tax Agent with the Tax Practitioners Board, we stand firmly behind the quality and accuracy of every job we do. While we cannot guarantee a specific tax refund amount (as this is determined by ATO laws and your specific data), we do guarantee that your work will be prepared correctly, compliantly, and lodged on time. We pride ourselves on getting it right the first time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My journey started within a Financial Planning firm, where I gained a comprehensive understanding of the finance industry. I eventually found that my strengths lay in the details and compliance, so I chose to specialise specifically in Taxation. That foundation allows me to offer more well-rounded advice to my clients today.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite story involves a long-term client who decided to try a 'budget' provider to save on fees one year. They returned to me the very next season. They realized that while the other option was cheaper upfront, the lack of communication and personal care wasn't worth the small saving. It was a validating moment that confirmed quality service and being treated with respect will always beat the lowest price.

Question 4

What do you like most about your job?

Accepted Answer

My favourite part of the job is delivering results that give my clients total peace of mind. Knowing that I’ve secured the best outcome for them—and seeing that satisfaction first-hand—is why I do what I do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Finding the right accountant is about more than just finding the lowest price. To ensure you get the best value and protection, we recommend asking:  "Are you a registered Tax Agent?" (Crucial for compliance—always check their number on the TPB register).  "How do you charge?" (Ask if they bill by the hour or offer fixed-price packages. Fixed pricing prevents nasty surprise bills at the end of the year).  "Who will actually be doing my work?" (Will it be done by a local qualified accountant you can speak to, or outsourced overseas?).  "What software do you recommend?" (A modern accountant should help you streamline your business with cloud tech like Xero, rather than just doing data entry).

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Trust is built on qualifications, transparency, and accessibility. At Account Pigeon, we tick all three boxes:  Fully Licensed: We are registered Tax Agents and ASIC Agents. We are held to the highest ethical and professional standards by the Tax Practitioners Board, so you can be confident your compliance is in safe hands.  No Hidden Agendas: Our fixed-pricing model removes the fear of "clock-watching." You know exactly what you are paying for upfront, which builds a relationship based on honesty, not surprise bills.  Real Support: We aren't a faceless app. We are "Virtual Accounting with Actual People." You can pick up the phone and talk to the accountant managing your file, ensuring you always feel supported and understood.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Because we bridge the gap between "Old School" firms and "Low Cost" automated services.  Many traditional accountants charge expensive hourly rates and take weeks to reply. On the other hand, cheap online services often leave you dealing with robots or overseas call centers.  Account Pigeon gives you the best of both worlds:  We Value Your Time: Our fully digital, paperless workflow means you don't have to drive across town to sign documents.  We Respect Your Budget: Our fixed-fee structure means you never get a "shock" bill for a quick phone call.  We Are Real: You get the efficiency of a tech company with the empathy and care of a local family business. We are big enough to handle your complex tax needs, but small enough to know your name when you call.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We offer package pricing which means they can simply go on the website and they are able to work out the fees upfront from there: www.accountpigeon.com.au

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in Small Business solutions. We guide our clients through the entire lifecyclefrom the initial business structure and software setup, right through to implementing automation. Our goal is to streamline your accounts so that your data is always up to date and your BAS is ready on time, every quarter.

Account Pigeon

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

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Account Pigeon Verified Business

Rating summary

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse tax accountant experts by suburb

Services

Qualifications

Add your review

Reviews (23)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Account Pigeon