AAA City Removalist

Qualifications

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Reviews (98)

• Michelle

  Verified Oneflare review

  10 Nov 2024

  Verified

  Job Type: Regional Removalist

  Location: Caringbah South, NSW

  Service was terrible. One removalist was extremely rude and abrupt Wanted to negotiate on price. Wanted to know what the company charged Asked questions "where is my boyfriend" Damage to fridge and drawers They were extremely slow I had to carry a lot of my own things
  AAA City Removalist

  replied

  12 Nov 2024

  Hi Michelle, we are truly sorry you had this experience. We have taken swift action and dismissed the removalist in question. If you refer to our thousands of positive reviews, we hope you agree this is not how we normally operate. Any large organisation is prone to an employee not following our ethos. Once again, we truly apologise.
• Anna S

  Oneflare review

  18 Mar 2024

  Posting this review late because of safety concerns. After complaining and leaving reviews, the phone call I received instead of an apology started with 'I know who you are, I know where you studied, I know what you do' and was then threatened with a defamation lawsuit for a negative review. The movers scratched walls and floorboards and a bubble-wrapped mirror frame. When installing a dryer, they tried to bang and smash it into place instead of lifting it as instructed, which bent one of the dryer's legs. When we let the company know of the damage, the removalists threatened to leave with our belongings in the truck and handed us the phone to lie to their supervisor that there was no damage. After they left we complained once again, but never heard back. I only heard back once I left multiple reviews, which ended with the phone call mentioned above as well as a discussion involving threats of legal action and telling me they had researched me personally. When that didn't work, offered to have a talk with the removalists on the condition that the reviews are removed. In their last communication to me, they offered us $250 on the condition that they don't admit any fault and we can't share our experience and leave any reviews. It feels like intimidation and bribery is their way to skew online reviews as some reviews mentioned similar thing happened to them. A 2-bed (no sofa or dining furniture) move 6mins away took them 9 hours (paid $1568). We moved many times across Sydney and this is by far the longest move we had. We recently moved with more furniture and an hour away with the move taking under 6. They didn't connect appliances or assembled furniture and we had the dining set and sofa delivered to new address, so it was very light for 2-bed apartment. Our original quote was $588. The bubble wrap insurance was voided because the removalists had left without unwrapping and checking the wrapped furniture. Very incompetent. Please read the reviews carefully before you book, be cautious, get a support person who can help you if things go south and carefully record everything because you might need it. Also, don't forget to read your contract and be aware of the extra fees. con
• Nikhil K

  Verified Oneflare review

  28 Jul 2023

  Verified

  Job Type: Local Removalist

  Location: Rosebery, NSW

  Professional, friendly and efficient Arthur and team from truck 22 did an amazing job with the move and were careful with all my belongings.
• Kerrie

  Verified Oneflare review

  27 Jan 2023

  Verified

  This was the worst experience I have ever had moving. My daughter-in-law and son did most of the work. I was charged ridiculous amount of money for fuel and I only moved 6 km. They refused to put the boxes in the rooms where they were able to go they put them in piled up in one room in the corner some on their side some upside down. I got charged for 34 stairs. I had maybe 24. Overall this was the worst move I’ve ever had and I’ve moved a few times
• Patricia C

  Verified Oneflare review

  20 Dec 2022

  Verified

  Job Type: Local Removalist

  Location: Londonderry, NSW

  Nabeel & Rafael were very efficient, quick & polite. A would highly recommend them.

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  We have Free Public Liability, Transit Insurance and Workers Compensation. We also offer full handling and packaging insurance and bubble wrap insurance. Please ask our team for more information.

• How did you decide to get into your line of work?

  Our company ethos is about serving. This is our way of contributing to this great multi cultural country and serving hard working families.

Unique selling points

• 4.7 stars and over 8,000 genuine reviews on respectable review platforms, you can rest assured you are Moving with a professional Removalist company.

• Established since 2005 and counting.

• Free Public Liability, Transit Insurance & Workers Compensation

• Free Utilities change over

• Free Moving Boxes