Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured Bussiness with 5 million dollars in insurance through YOUII. Guarantee to get your goods safety from one place to another.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into this line of work when I was very young about 13 years of age because my father owned and operated his own antique shop.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Client I have had moved 6 times in the last two years, every time she moved, it was the same price and same furniture and the same time frame. This was a great outcome for the client as the last house was purchased by her. One happy customer.

Question 4

What do you like most about your job?

Accepted Answer

Helping people move there goods safety in a friendly manner. Assembling and disassembling of furniture and goods/services, Making the customers happy with there outcome.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Insurance, Tools and equipment provide. Has any one used you before. Transport protection blankets. How many years experience do you and offsider have?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer usually ask if we are fine with stairs? We say (no problems, we adapt to the clients needs). They also ask if we are okay with driveways? I say I will usually check driveways before going into them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Clear Criminal Certificate from Police in 2016. Offsider has also been checked for his Clear Criminal Records. We are an Honest Bussiness.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 25 years experience in moving Furniture. Prompt, Reliable, Efficent Service. We take extra care with the goods, and what we do for our clients. Wrap your goods in Blankets. Equipment and Tools Provided. On Time every time. Fully insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Access, to the property. Stairs, Steep driveways, clear entry on pickup and delivery. What's the heaviest piece of Furniture?etc. How far it's travelling in transporting goods.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Nil call out fees, Work as Efficent as possible, No depot to depot surcharge. Package and Wrap the goods into boxes that won't fall apart. Undo Furniture etc, Beds, Shelves, Tables, Draws. Have it neatly Stacked.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

My Flate Rate at $100ph with two men and truck 4 tonne fits 20squared metres fully packed. Second time use is 10 percent discount.

Question 12

What makes your pricing competitive?

Accepted Answer

Less than competitive prices, Charge by the hour or flat/set costs, Nil fuel charges apply, No depot to depot or call out fee required, Price starts at time arranged.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly Rate, Flat Rate, Set Price. Electronic Transfer, C.O.D, Cash on delivery. Check with personal identity require? CASH ON DELIVERY.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Furniture Removals, Rubbish Removals, Storage Container Moves, Household Repairs. Small Tree lopping work. Turfing, Planting, Mulching, Pressure Cleaning, Gutter Cleaning, Window cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Worked for Fathers Bussiness, 10 years, Antique Furniture. Owner Operator Own Bussiness for 15 years in the local Area. Knowledge of Tweed & Gold Coast Areas. We have experience with other Furniture Removal Bussiness.

Rob's Removals

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