Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely, ANY damage we make we will repair at our own cost. We guarantee our work for 12 months and sometimes even more.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoy the creativeness of decking and other outdoor work. I also like being outdoors in the fresh air and having a bit of sun rays

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Client had nothing in the back of the garden like nothing only sand and some old pipes. After adding some screening and a small deck the area looked amazing

Question 4

What do you like most about your job?

Accepted Answer

The creativity of constructing something from nothing and seeing the client's reaction when it is all done. They are so happy with the result

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can i see some past work you done in decking as well as other outdoor work ? What testimonials have you got for your business ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What timber do you use for the framework ? We use H3 timber which means the timber frame is resistant to wood rot and white ants. It will last over 15 years.  2. How much more is composite compared to timber ? About 30% more in cost is composite decking.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

From past clients feedback, we are considered the most friendliness, communicative company around. We like to keep you informed of the daily actions so that you know where things are at. That way you are at piece of mind that the job is going well.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

If you want Great Customer Service as well as Great Workmanship then we are the company to consider. With over 20 Reviews on Start Local and Testimonials on our Facebook page you will see why we are used for our services all over Perth.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Dimensions of the area. We need to know the access to the job site as well as where power is and water. We also need to know budget and location of the job site

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. if soil needs to be removed either by yourself or a friend that saves money 2. You can do the oiling of the deck yourself 3. Some paint work can be done by yourself i.e. when we install a picket fence

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention our ad on the Oneflare website, we will take 5% off the quote price that we send you.

Question 12

What makes your pricing competitive?

Accepted Answer

Our price point is on par with some of our competitors. Our price includes a 12 month workmanship warranty where we will return and fix any issues at no extra charge.

Question 13

How do you normally charge for your service?

Accepted Answer

Either by a Square metre rate or if it is more difficult to quote we charge a day rate and material.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are the recommended installers for Trex Decking as well as Nex Gen, Newtechwood decking. We have installed many different brands of Composite decking so know the installation methods well. We have also experience in installing Picket timber as well as PVC fencing.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have done over 500 different projects all shapes and sizes to give us much experience to get your job done. Our carpenters are well versed in the installation of Outdoor projects from composite decking to picket fences to small jobs as well as huge jobs.

5 Star Decking

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