Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with a $20,000,000 public and product liability insurance for your and my peace of mind.  We have installed 100s of small jobs like a single power point, telephone point or a TV antenna. For big jobs or if we are too busy we are working in a well established network with other electricians, so your jobs are guaranteed whether small or big.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to become an electrician from my early childhood on. I loved playing with electroncs back then already. After an electrical apprenticeship my career took me at first into the world of computers, data and networking and then back into the electrical field where I am working since.

Question 3

What do you like most about your job?

Accepted Answer

1. Each job and customer is different. 2. I like challenges. 3. I can use all my skills daily. 4. I am working mostly outside. 5. Finding solutions for problems.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you licensed to perform the job. 2. Do you have a business insurance, up to which limit. 3. Are you qualified to do the work. 4. Do you have a customer who would recommend you and I can talk to.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. We show up at every job - guaranteed.  2. We keep customers informed if we are running late. 3. We give honest advise rather than earning big dollars. 4. If we are not qualified for a job, we recommend another qualified tradsman within our network.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our staff is multiskilled in each technical field and well equipped with the right tools and digital testing meters. We are holding all required licenses.  We have installed 100s of small jobs like a single power point, telephone point or a TV antenna. For big jobs or if we are too busy we are working in a well established network with other electricians, so your jobs are guaranteed whether small or big.  What our customers like the most: we are honest! We rather give an honest advice than making big dollars by selling something what they don’t need. Did you know for example that there is no digital TV antenna as such?  Secondly they like that we are charging 100% fair prices and no travel or call out fees!  So if you live up north we will not charge any travel time to get to your job.  More than 15 years industry experience gives you the confidence that you will receive an outstanding quality workmanship at both residential and commercial sites.  Last but not least: To give you and me peace of mind we are fully insured.  That's why our customers keep ringing us for their next job and the job after that.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Description of the job - detailed as possible. 2. House structure. 3. Area the job is in - suburb. 4. When does the job need to get done by. 5. Availability during the week or weekend

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Discuss in detail all required jobs to avoid doubbling up. 2. We will discuss the way of installation upfront and come to an agreement - this way there are no later changes required. 3. Asking for a quote.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

1 free TV outelt! With every electrical installation for $ 200 or more. Valued at $ 60 Conditions apply, standard installs only. Expires on 15th of October 2012.

Question 10

What makes your pricing competitive?

Accepted Answer

1. We are buying quality materials to keep the installation time down. 2. We are not wasting any time on the job to keep the hours down. 3. We are buying our materials at low prices and pass the savings onto our customers.  Our customers love our 100% fair prices!

Question 11

How do you normally charge for your service?

Accepted Answer

We either quote jobs by attending onsite or on the phone or charge an hourly rate depending on the job.  Our customers like that we are charging 100% fair prices and no travel or call out fees!

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specializing in energy efficient electrical solutions! LED lighting in commercial and residential Power meters inside of the home Electrical wiring Electricity consumption test

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Electrical Contractors License: PGE 241080 Cert III in Electrotechnology Cert III in Telecommunications Cabling Cert II in Antenna Installation Digital Switchover authorized

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