Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have Transit Insurance for all of our jobs which covers your goods while they are in the truck.  We do recommend that you check whether your home & contents insurance will cover the unlikely damage to your goods being lifted into and out of the truck.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had a secondhand furniture business in the mid 90s and found that customers needed their purchases delivered, so purchased a removal truck to fill this need. I was asked by customers a few times if I could assist with their house move, which we did, and the business grew from there.  Humble beginnings with 1 small truck to now having several trucks on the road every day!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many customers who tell us at the end of their move how relieved they are that everything has gone so well and that all of their pre-move fears were simply fears and never realised. We love to make an experience that is anticipated to be stressful into one that is stress-free.

Question 4

What do you like most about your job?

Accepted Answer

We love being able to provide a service that our customers are (more than) happy with.  When we provide our full service (packing, moving, unpacking and cleaning) we really feel like we have made a huge dent in the moving process for our customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You need to know how fees are charged (usually an hourly rate from depot to depot), what the rate is and if there are any additional charges that might be expected on top of the hourly rate.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We most commonly get asked "how long will my job take". Unfortunately this is not always easy to answer. It depends on how much stuff you have in essence. If your job is large, we can sometimes come around to see you and view the items you are moving to give you a better idea, but we do say that we charge by the hour depot to depot and we send around 2 friendly men who will get the job done efficiently for you in as quick a time as possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We do many jobs every week and most of these are booked in through word of mouth. We always try and do the best for our customers and if there's a problem, we ensure it is resolved swiftly.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At 1800 Move It we pride ourselves on getting the job done as efficiently as possible. We do about 30 moves per week and we do this many because we are a trusted company who will look after your belongings with care.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually like to know: 1. What type of move we are doing for you.  If a house, how many bedrooms. If an office, how many staff. 2. The pick up and drop off locations. 3. Whether there are any access considerations at either end (eg, narrow driveway, winding staircase, or crane required to lift furniture out of balcony).

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are a few obvious ways to save money on your removal job. 1. Be as organised as you can.  Our men can get the job done quicker if you are packed up and ready to go. 2. Ensure that you have access to both properties on the day and that there is a point of contact at each property (if not you, someone else). Time can be wasted if the truck has to wait around for access before they can get to work. 3. If you relying on settlement, perhaps book your job in for the day after settlement so that there are no delays on the day.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At the moment, we can offer Oneflare customers $50 worth of packing materials when they book in a job with us.  We will deliver these materials to you free of charge if you live within 15km of the Perth CBD.

Question 12

What makes your pricing competitive?

Accepted Answer

We ensure that we keep our finger on the pulse in terms of the hourly rates that our competitors charge and always try to keep our prices low.  I'm sure you will find our pricing competitive when compared to other removal companies.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by the hour from depot to depot.  We have two depots - Osborne Park and Shenton Park and we will charge you from the time we leave the depot that is closest to you.  The time finishes when our men return to that depot at the end of your move.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Although we are a removals business, we are a specialist auction house for household goods.  This means that we can move you and take any unwanted items to our auction house and sell them for you.  We pride ourselves on covering all aspects of removal work.  We can move your home or office.  We can come to your home and do an internal move for you (ie, move your furniture around) and we can also deliver your goods to storage or to our auction house.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our removal men are given on the job training unless they come to our company with removals experience.  We hire nice, courteous, clean, responsible staff - not the rough-around-the-edges staff that some companies will send to your home or office to move you.

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